TPWD - Customer Service Representative I

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

PLEASE NOTE:

All applications must contain complete job histories in the WORK HISTORY SECTION to include

• Job Title
• Dates of employment (month/year)
• Name of Employer, Name of Supervisor Description of duties performed
• Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
• Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields.
• College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
• Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application.
• Resumes are encouraged as attachments but will not be used to determine eligibility
• Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.

MILITARY OCCUPATIONAL SPECIALTY CODES:

• 
  More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

• Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
• Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
• Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
• Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

HIRING CONTACT: Joshua Diamond, (936) 687-2394, Email Address: joshua.diamond@tpwd.texas.gov

PHYSICAL WORK ADDRESS: Mission Tejas State Park, 19343 State Hwy 21 East, Grapeland TX 75844

GENERAL DESCRIPTION:

Under the direction of the Office Manager, this position performs entry-level to routine customer service work and provides customer service and information to the public for Mission Tejas State Park. Performs computerized registration of park visitors and campers. Collects permit fees and accounts for revenue collected. Assists with park store operations. Prepares reports and maintains appropriate files. Performs data entry, retrieval, and verification using word processing and spreadsheet software. Process incoming and outgoing correspondence. Maintains inventory of office materials and supplies. Performs light maintenance including cleaning and maintaining park office and restrooms. Works under close to moderate supervision, with minimal latitude for use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

Three years experience in general clerical, cash handling or customer service.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

PREFERRED QUALIFICATIONS:

Experience:

Experience in high-quality customer service.

Experience in revenue collection and accounting.

Experience in clerical and data entry.

Experience working with the public.

Experience in operating within a fiscal control program

Experience of retail operations, including but not limited to: inventory, sales reporting, merchandizing, procurement of items for resale, budget theories and concepts, and reporting of sales, inventory, and retail ratios.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures.

Knowledge of telephone procedures and etiquette.

Knowledge of basic mathematics.

Skill in using MS Word, Excel and Outlook.

Skill in effective verbal and written communication.

Skill in using standard office equipment.

Skill in proper spelling, punctuation and grammar.

Skill in making independent, sound and timely decisions.

Skill in effective verbal and written communication.

Skill in providing quality customer service in a courteous and professional manner.

Ability to accurately handle cash and account for revenue collected.

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.

Ability to work independently with little or no supervision.

Ability to work as a member of a team.

Ability to prepare and maintain records, reports and files.

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work in a public park with overnight camping and day use.

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.

May be required to operate a State vehicle.

Required to travel 5% with possible overnight stays.

Required to conform to TPWD dress and grooming standards, work rules and safety procedures.

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER