What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Pilgrim's?
Description
Customer Service Representative
General Summary
Own and manage accounts as assigned which includes: Processingdaily all orders received. Coordinatethe processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary.
Essential Duties & Responsibilities
EXPERIENCE:1-3years’ experiencein a customer service related position required
Skills
Customer Service Representative
General Summary
Own and manage accounts as assigned which includes: Processingdaily all orders received. Coordinatethe processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary.
Essential Duties & Responsibilities
- Maintains ability to perform efficientlyand effectively using practical and critical thinking skills withfollow through on all details, in a fast-paced, customer-focused environment.
- Maintain a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicatewith Sales to improve Salespersons' awareness of the status of their customers.
- Evaluateand troubleshootproduction and transportation issues in order to coordinate customers' orders.
- Confirm pricing and acknowledges order entry within 24 hours of receipt of order. Ensureproper invoicing of accounts by verifying and confirming customer pricing and contract prices.
- Maintains orders in the sales forecast; updates estimates with actuals from incoming POs and works closely with Sales Manager on availability
- Coordinate between credit, accounting and customer on any discrepancies on invoicing, material and freight. Processing Credits/Debits/Re-bills as required.
- Report customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management, salesand/or consumer relations.
- Coordinateproduct and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer.
- Promote a positive and professional representation of the company to each customer.
- May be required to travel.
- May require availability outside of normal business hours.
EXPERIENCE:1-3years’ experiencein a customer service related position required
Skills
- Exceptionalpractical and critical thinkingskills
- Professional telephoneskills
- Ability to work in afast-pacedenvironment
- Strong written and verbal communication skillsrequired
- Efficient and detail oriented
- Ability to evaluate
- Able to maintain a positive attitude while dealing with multiple tasks
- General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook