Customer Service and Facility Attendant

Position: Part-time hourly, non-exempt position.

Direct Supervisor:  Club Manager, Operations Manager, Front Desk/Maintenance coordinator

Job Summary: As a member of the Parkpoint employee team, the Front Desk Receptionist/Maintenance staff person is to demonstrate the Parkpoint Mission (see above) and Core Values of Excellence, Respect, Integrity, Teamwork and Community and Health and Well Being at all times and in all interactions with members, staff, and managers. They are to work as a team to provide Parkpoint’s standard of excellence in customer service, and to maintain overall club cleanliness and maintenance.

Essential Duties and Responsibilities

Reception Duties:

• Smile, make eye contact, and greet all members, prospective members, and guests by name in a prompt, friendly and professional manner.  Provide personalized customer service and develop a friendly rapport with all members.

• Provide assistance and information to facilitate a positive experience for every member and guest.
• Reach out to new members and welcome them into the Parkpoint community.
• Check-in members, check account status, and other computer responsibilities.

• Register guests and non-members, and collect appropriate fees as needed.

• Answer phones in a professional and friendly manner. Answer questions, take reservations,  direct calls to the appropriate staff person or member; page and make announcements over the intercom when necessary; use the voice mail system when applicable.
• Address any member’s concerns in a friendly and pro-active manner, listen empathetically, offer options, and follow up with the appropriate manager.
• Maintain a clean, organized, presentable front desk area, lobby and reception area. 
• Monitor supplies and report needs to your supervisor.
• Perform required opening and closing duties per the checklist when scheduled.
• Communicate regularly with supervisors and staff to let issues be known.

Job Qualifications/Requirements/Certifications:

•     Must have reliable transportation to work.

• Hold and maintain a current CPR and AED certification (within 90 days of hire)
• Complete Anti-Harassment training
• Complete RBS Training if applicable
• Outgoing, friendly personality; positive attitude; team player
• Excellent customer service and problem-solving skills

• Demonstrate proficiency on the computer and of basic math skills
• Multitask, work under pressure and maintain a positive customer service orientation

• Maintain regular attendance and punctuality
• Possess excellent written, reading, and verbal English speaking and professional phone skills.

• Able to stand for up to 6 – 8 hours; walk and move quickly; climb stairs; kneel; bend from the waist; reach overhead; lift, push and pull 25 – 50 pounds.
• Ability and willingness to work with cleaning chemicals and pool and spa chemicals as needed.
• Sales and promotional aptitude a plus

Salary : $19 - $22