What are the responsibilities and job description for the Patient Experience Coordinator position at Parkins Plastic Surgery?
**Please no calls to the practice**
Patient Experience Coordinator
Parkins Plastic Surgery | Oconomowoc, WI
Full-Time | $20-$25 per hour, based on experience
Schedule: Monday-Friday
Are you someone who makes people feel welcome, follows through, and enjoys turning an initial inquiry into a scheduled appointment?
Parkins Plastic Surgery is looking for a personable, organized Patient Experience & Scheduling Coordinator to support our cosmetic surgery and medical aesthetics patients. You’ll welcome patients, coordinate appointments, respond to prospective patient inquiries, and help existing patients stay connected with the practice.
This position combines front desk responsibilities with active patient outreach. You should enjoy both face-to-face interactions and reaching out by phone, text, and email. Success means patients feel cared for, inquiries receive timely follow-up, and opportunities to schedule appointments don’t fall through the cracks.
What You’ll Do
Create a welcoming patient experience
- Greet patients warmly and manage check-in and checkout.
- Answer calls, respond to questions, and coordinate scheduling.
- Keep the front office organized and help daily appointments run smoothly.
- Communicate with providers and coworkers to keep patients informed and supported.
Help prospective patients take the next step
- Respond promptly to inquiries about cosmetic surgery and medical aesthetics.
- Learn our services so you can explain appointment options and the consultation process with confidence.
- Ask thoughtful questions, listen to patients’ interests, and help them schedule the appropriate appointment.
- Follow up consistently with people who have expressed interest but have not yet scheduled.
- Maintain accurate communication notes and next steps in our CRM.
Keep existing patients connected
- Reach out to patients who are due for recurring aesthetic treatments.
- Assist with rebooking and follow up on outstanding scheduling needs.
- Help maintain provider schedules through thoughtful, consistent patient communication.
What Makes You a Strong Fit
- You’re warm, professional, and comfortable starting conversations.
- You enjoy making outbound calls and following up—not just answering incoming inquiries.
- You can help someone take the next step without making them feel pressured.
- You stay organized, manage competing priorities, and finish what you start.
- You’re comfortable learning scheduling software, electronic medical records, and CRM systems.
- You work well with others and communicate when you need help or see an issue.
Two or more years of experience in a medical office, med spa, hospitality, customer service, appointment scheduling, or a sales support role is preferred. Experience following up with inquiries or coordinating appointments is especially valuable. An interest in plastic surgery and medical aesthetics is a plus.
What We Offer
- Competitive hourly compensation based on experience.
- A supportive, collaborative team.
- Employee discounts on services and products.
- The opportunity to build patient relationships and contribute directly to the success of the practice.
About Parkins Plastic Surgery
We provide cosmetic surgery and medical aesthetics in a warm, welcoming environment. We believe an exceptional patient experience begins with the first phone call or message and continues through every visit.
How to Apply
Please submit your resume. A brief introduction describing your experience with patient service, scheduling, or customer follow-up is welcome.
We’re looking for someone interested in a long-term opportunity with our practice. Background and reference checks are part of the hiring process.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $20 - $25