Field Services Specialist

General Statement of Duties

This non-exempt position is responsible for standard installation, inspection, reading, maintaining, inventory, reporting and repairing new and existing water metering infrastructure. Responsibilities also include meter installations, and metering infrastructure, responds to general questions and complaints from customers, builders and contractors.

Supervision Received

Works under guidance from the Field Services Lead Technician, under the direct supervision of the Field Services Supervisor and the general supervision of the Customer Relations Manager.

Primary Duties and Responsibilities

• Responsible for accurate and timely water meter readings for billing purposes, monthly, final billing, skipped and ad hoc related to customer request and usage troubleshooting via manual, hand-held, mobile and advanced metering infrastructure methods.

• Performs water meter and communication equipment installation and programming, captures required identification information, and logs location of metering infrastructure.

• Performs routine inspections related to water metering infrastructure to ensure compliance with District standards and specifications, including but not necessarily limited to curb stop, meter pit, yoke, valving, meter, (interior and exterior), and water meter communication equipment.

• Inspects for other District standards as determined, such as rain sensor, or other required equipment.

• Ensures appropriate backflow prevention exists on new services as consistent with District specifications and policies.

• Performs standard observations on residential water and sewer service line repairs.

• Assists with locating metering related infrastructure and residential water and sewer lines, in relation to remodeling, landscaping or new construction.

• Troubleshoots, completes routine repairs and maintains metering infrastructure, including but not necessarily limited to examination of meter infrastructure for signs of tampering, leaking, malfunction or damage. Performs repairs as necessary.

• Responds to, investigates and resolves non-elevated customer complaints and concerns related to potential service line leaks, metering issues, low/high pressure, and high usages and red water complaints.

• Creates, accurately logs information, and closes work related service orders, manually and electronically related to new and existing metering infrastructure activities.

• Performs service disconnection and reconnection related to delinquency, repair, for other billing related issues and upon customer request.

• Uses locate equipment to locate, log and map metering related infrastructure, up to and including use of GPS equipment and GIS technologies.

• Requests purchase, requisitions, maintains and uses inventory management tools for meters and metering infrastructure.

• Provides information and addresses general contractor questions about proper installation requirements and inspection procedures for water meters and water/sewer service lines.

• Assist with implementation of the Meter Replacement and Advanced Metering Infrastructure Program. 

• Using a hand-held tablet, laptop or other mobile device, manually and electronically records meter readings for billing purposes.

• Provides a high level of internal and external customer service.

• Assists with meter reading software and/or data acquisition uploading and downloading as needed.

• Assists with bulk water operations as it relates to hydrant inspections and hydrant meter maintenance.   

• Assists water operations, production and district services departments as needed, including but not limited to performance of street valve operation on the distribution system.

• Attends technical and safety training meetings, courses and seminars as required.

• Performs routine physical cleanup and housekeeping of work areas, equipment, vehicles and buildings using standard cleaning equipment and material.

• Other duties as assigned.

• Assist and support the Cross connection Control technician and program.

Knowledge, Skills & Abilities

• General knowledge of safety and confined space protocols, guidelines and policies. Ability to anticipate unsafe circumstances, act accordingly to prevent accidents, and promptly report accidents and hazardous conditions.

• General computer knowledge including, but not limited to Microsoft Word, Excel, and Outlook. Work order and inventory management system knowledge preferred.

• Ability to enter, record, and interpret data and information.

• Ability to perform basic arithmetic involving addition, subtraction and record computations accurately and quickly.

• Ability to effectively communicate verbally and in writing, organize activities in order to complete tasks in accordance with priorities, address multiple demands and meet deadlines.

• Ability to follow verbal directions, and written policies and procedures accurately and completely.

• Ability to deal appropriately with conflict.

• Ability to effectively and efficiently plan and organize daily activities and projects, set priorities, meet deadlines and work under pressure.

• Ability to operate basic hand and power tools in a safe and efficient manner.

• Ability to work independently with broad direction and limited supervision. Ability to work effectively with supervisors, co-workers, vendors and deal tactfully with the public and contractors.

Qualifications/Experience

• High School diploma or GED required and one (1) year of customer service experience including personal computer experience. An equivalent combination of education, training and experience that demonstrates required knowledge, and skills and abilities may be considered.

• Minimum of Class 1 Colorado Water Distribution Operator Certification preferred.

• Must possess a valid driver’s license and have an acceptable motor vehicle record within the limits of the District’s insurance company.

Working Conditions/Physical Activities

• Monday through Friday, 8 hours per day work week or a 980 schedule. May be subject to mandatory overtime or occasional weekend duties.

• Perform strenuous physical labor, walk eight hours per day and stand for extended periods of time.

• Work may take place outside in all weather conditions. May be exposed to risks typically associated with working around water, chemicals, electricity and other man-made and natural hazards. Work environment is also on construction sites, around open trenches and in traffic areas.

• Lifting and handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

• Full range body movements including stooping, twisting, kneeling, bending, leaning, reaching, climbing (heights), stretching and working in awkward positions.

• Must be able to operate vehicles and equipment, read, record and interpret information. Must be able to communicate with other employees, vendors and the public.

• Work in a wastewater plant where noise, irritants, dust, dirt, bacteria, hazardous chemicals/air/materials and fumes are always present. May come into contact with raw wastewater. The Hepatitis B vaccine is strongly recommended and is offered at no cost by the District.

*This job will be open until filled and will be posted for a minimum of 5 days from the date of the posting. 

Parker Water & Sanitation offers a robust benefits program including: 

• Low-cost health premiums 

• 100% District paid dental and vision insurance 

• District HSA contribution for those on our HDHP insurance 

• Social Security Replacement program – 401(a) 

• 457 (b) retirement plan with District match up to 5%, fully vested right away 

• 100% District paid Short- and Long-Term Disability 

• 100% District paid Life and Disability Insurance (2x annual salary) 

• Tuition Reimbursement up to $5250 per year 

• Employee Wellness program 

• Public Service Student Loan Forgiveness eligible employer 

For a more in-depth overview of the many benefits PWSD offers please visit www.pwsd.org/careers and click on the Total Rewards Program link. 

Salary : $30 - $35