What are the responsibilities and job description for the Service BDC Representative / Service Scheduling Coordinator - Parker Toyota position at Parker Automotive?
Service BDC Representative / Service Scheduling Coordinator | Full-time - Parker Toyota
Overview:
Parker Automotive is looking for a friendly and detail-oriented Service BDC Representative to join our fast-paced and high-volume service department. This person will be the voice of Parker Automotive — answering calls, booking service appointments, and helping customers navigate through their vehicle maintenance.
Work Schedule: 4x10 shifts within dealership service hours (6:00 am to 6:00 pm, Sundays–Mondays). Rotating Saturday shifts are required.
What You’ll Do:
- Answer inbound calls and online inquiries quickly and professionally
- Schedule maintenance, warranty, and recall appointments for customers
- Reach out to customers for follow-ups and overdue services
- Confirm next-day appointments and assist with parts coordination
- Track and maintain calls, appointments, and customer satisfaction in the CRM system
- Support the service team by managing shop capacity efficiently and acting as a liasion between customers
What We’re Looking For:
- Excellent phone and communication skills (high-volume calls)
- Friendly, customer-first attitude
- Comfortable with multitasking in a busy environment
- Prior automotive or call-center experience is a plus
- Basic computer proficiency (CRM, Outlook, Microsoft Office Suite)
Why Parker Toyota?
- Family owned company (40 years in Coeur d'Alene, Idaho)
- Competitive hourly pay bonus opportunities
- Full benefits: medical, dental, vision, and 401(k) with match
- Paid time off and holidays
- Tuition reimbursement for employees and their dependents
- Employee discounts at all dealership locations
- Growth opportunities within a large, locally-owned dealership group
Join a team that values people, process, and professionalism. Apply now and help us continue delivering exceptional customer care!
Parker Automotive Group is an equal opportunity employer and a drug free work place.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Our Service Department is open seven days a week, with shifts that include evenings and weekends. Typical hours range from 6:00 AM to 6:00 PM. Do you have any scheduling restrictions or limitations?
- Are you willing to work on a full-time (40 hours per week) basis?
Work Location: In person
Salary : $18 - $20