Caseload Coordinator

ABOUT US:
At Park Place Behavioral Health Care, we've been leading the way in mental health and substance use disorder services since 1976. As a multi-site facility, we provide a full spectrum of innovative behavioral health services tailored to meet the needs of both inpatient and outpatient clients.

We're more than just a workplace.  We’re a mission-driven community dedicated to improving lives. Every member of our team plays a vital role in empowering individuals and families to achieve wellness, live self-directed lives, and reach their full potential. Join our team of over 300 passionate professionals and become part of something meaningful.

We’re proud to foster a diverse, inclusive, and respectful environment where every voice matters. We know that embracing different backgrounds and perspectives not only strengthens our culture but also enhances the care we provide.

WHY WORK WITH US?:
We offer more than just a job.  We offer growth, balance, and the opportunity to make a difference.

Our benefits include:

• Paid Time Off & Holiday Pay
• Medical, Dental, and Vision Insurance
• Basic Life and AD&D Insurance
• Short-Term Disability
• Flexible Spending Accounts
• 401(k) Retirement Plan
• FMLA Leave
• Ongoing Training & Development
• Flexible Work Options (Full-time, Part-time, Contract)
• Career Advancement Opportunities

With over 45 years of service in the community, Park Place Behavioral Health Care is a trusted leader with stability, flexibility, and purpose.

ABOUT THE ROLE:

SUMMARY:

Performs individual served services and caseload coordination duties to include demonstrating excellent customer service skills, conducting financial assessments, verifying insurance benefits, researching disputed statements, and supporting outpatient scheduling operations and referral coordination across programs.

SUPERVISORY RESPONSIBILITIES:

N/A

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Duties and Responsibilities reflect the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all related work assignments that may be inherent to the job.

• Demonstrate excellent customer service skills. Respond to clients and telephone calls in a courteous, timely, and professional manner.
• Coordinate and maintain outpatient provider schedules, including gathering availability, specialty services, preferences, and credentialing requirements; update, open, and close schedules within the EHR system as needed.
• Collaborate with Clinical Managers and department leadership to support coordination of care, optimize provider schedules, and ensure appropriate access to services across outpatient programs.
• Coordinate the assignment of individuals requesting outpatient services (including substance use, psychiatry, and mental health therapy) to appropriate providers, including new referrals and internal transfers.
• Manage and process referrals for outpatient services, including intake coordination, transition planning, and scheduling of new and follow-up appointments.
• Maintain ongoing communication with Outpatient Support Coordination Staff and other outpatient support teams to ensure seamless coordination of services.
• Monitor and manage outpatient waiting lists (For the therapy programs and psychiatry when needed), including tracking, reporting, and facilitating timely access to care.
• Accurately register and/or update all necessary screens in the Client Data System/EHR.
• Identify customer service or access-to-care issues and resolve or initiate necessary follow-up in collaboration with leadership.
• Provide cross-coverage and support for outpatient coordination functions as needed, including rotating responsibilities within the outpatient support services team to ensure continuity of operations.
• Performs other duties as required by supervisor.

CORE COMPETENCIES (Hourly):

• Maturity and sensitivity to the special needs of PPBH clients while possessing the knowledge of behavioral health and medical conditions.
• Ability to communicate individual served needs and information to behavioral healthcare staff.
• Ability to utilize and navigate an electronic health record, Microsoft office software, and insurance verification websites.
• Must possess an understanding of agency programs and make referrals to appropriate programs.
• Must be service oriented with good customer service skills.
• Must possess the ability to maintain client confidentiality.
• Strong organizational skills with the ability to manage multiple schedules, priorities, and workflows in a fast-paced outpatient environment.
• Ability to collaborate effectively with clinical and administrative staff to support coordination of care and access to services.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires a high school diploma or GED with a minimum of one year of relevant experience, or an equivalent combination of education, training, and experience.
• Demonstrates strong critical thinking and professional communication skills, with the ability to interpret and carry out instructions and effectively engage with clients, supervisors, and interdisciplinary teams in both verbal and written formats.
• COMPUTER SKILLS: Must have Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, and PowerPoint), the use of personal computers, and standard office productivity software.
• LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals

REQUIREMENTS: 

• A valid Class E Drivers’ License for positions that require driving personal or Agency vehicle on Agency business.
• Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business. (Proof Required)
• PPBH is a 24/7 Agency.  All employees must be available as needed when required.

PHYSICAL DEMANDS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.  The employee is occasionally required to stand; walk; sit; climb or balance; stoop; kneel; crouch; or crawl; and talk or hear.

In case of emergencies or business needs, this position may require to work remote.

If this sounds like you, we invite you to apply.  We can’t wait to meet you!

We are an equal opportunity employer, and we are committed to providing equal employment opportunities to all employees and applicants.  We also participate with the Florida Care Provider Background Screening Clearinghouse for all employment backgrounds.  Please refer to this link for more information: https://info.flclearinghouse.com 

If you require reasonable accommodation during the application or interview process, please contact our HR Department at 407-846-0023

Salary : $50,000