What are the responsibilities and job description for the Patient Care Supervisor - Emergency Center position at Park Nicollet Methodist Hospital?
Methodist Hospital is looking to hire a Patient Care Supervisor to join our Emergency Center team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Under the direction of the Nurse Manager, the Patient Care Supervisor has direct authority for daily operations of the unit/department. Responsibilities of this position include activities such as hiring, staff development, performance management and evaluation, disciplinary actions, and scheduling. The Patient Care Supervisor manages and evaluates aspects of patient care delivery, including staff resources, productivity, patient safety, and care quality. Will work variable shifts, as needed to complete responsibilities and meet the needs of the patient care unit. This position will assist in identification of goals and has shared responsibility with the Manager and Director for process improvements on the unit/department.
The Emergency Center is a 42-bed level III trauma center that serves all patient populations 24 hours a day, 7 days a week, 365 days a year. The Emergency Center includes a triage area used to determine the severity of a patient's medical condition; state-of-the-art diagnostic and therapeutic equipment; leading-edge medications and techniques to stop heart attacks and strokes before they cause permanent damage; radio communication systems linking Methodist Hospital's Emergency Center to helicopter and ambulance services across Minnesota. The top two presenting chief complaints are abdominal pain and chest pain. Services are provided by board certified Emergency Physicians and specially trained nursing staff and technicians.
Work Schedule: Varying Day/Evening shifts weekly
Required Qualifications:
- Education, Experience or Equivalent Combination:
- Baccalaureate degree in Nursing or AD in Nursing and Baccalaureate degree in related field required.
- Two years of Emergency Department RN experience
- Charge RN experience
- Licensure/ Registration/ Certification:
- Licensed as a registered nurse by the State of Minnesota.
- Knowledge, Skills, and Abilities:
- Familiarity with/awareness of equipment used in patient care may include but is not limited to syringes, IV poles, suction machines, BP equipment, stethoscope, feeding pumps, IV pumps, catheter tubes, heating/cooling devices, restraints, computers, wheelchairs, carts, scales, commodes, beds (regular and alternative), shower chairs, Hoyer lift, audiovisual equipment, oximeter's, call lights, Vocera, pagers, Pyxis medication dispensing systems, telemetry battery packs, cardiac monitors, and surgical equipment.
- Computer, fax, printer, copy machine, telephone, and other office machines.
Preferred Qualifications:
- Education, Experience or Equivalent Combination:
- Quality Improvement experience (Unit Based Quality Team, committee experience, and/or specific quality improvement project participation) preferred
- Knowledge, Skills, and Abilities:
- Ability to manage multiple simultaneous tasks and prioritize appropriately.
- Ability to establish and maintain effective working relationships with all levels of staff and other disciplines, patients, family members, physicians, public, and external agencies.
- Ability to communicate clearly, both orally and in writing
- Ability to lead multidisciplinary teams.
- Skilled in problem solving techniques and is solution oriented.
- Skilled in resolving conflict situations including interpersonal, intra/interdepartmental.
- Ability to be collaborative with others.
- Knowledge of current nursing practices and techniques. Utilizes nursing research to drive changes in nursing practice.
- Knowledge of infection control practices and their relation to patient care outcomes.
- Knowledge of specialized equipment.
- Knowledge of the principles of electrical safety.
- Knowledge of the principles of anatomy, physiology, disease process, pharmacology, and psychology
- Skilled as a change agent
- Ability to be flexible and tolerant of ambiguous situations.
- Knowledgeable about customer service tools and principles.
- Knowledge of health care systems and principles of continuum of care, utilization, and resource management issues.
- Skilled in analyzing data and ability to use data to make data-based decisions.
- Ability to perform basic word processing on a computer.
Benefits: Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued. It’s an important part of our Head Heart, Together culture, and critical to our success.