Education Coordinator

• Bachelor's degree or equivalent combination of education and experience

• 3-5 years of experience in program coordination, healthcare operations, or education administration

• Ability to independently manage complex workflows and competing priorities
• Strong problem-solving and organizational skills
• Ability to interpret guidelines and apply policies
• Strong communication and stakeholder management skills
• Experience working with data, systems, and tracking tools
• Excellent customer service and interpersonal skills
• Knowledge of learning management systems, webinar technology and other multi-media learning

• Experience supporting accredited education or training programs
• Experience coordinating recruitment and evaluation processes
• Familiarity with education or residency management systems

Centralized Requests, Placement, and Partnership Coordination

• Administers the centralized intake process for APC student, school, and placement requests and ensures requests are complete, documented, and routed appropriately.

• Maintains current information on school relationships, learner types, clinical specialties, sites, placement requests, decisions, and available preceptor capacity.

• Coordinates communication among schools, learners, preceptors, clinical departments, APC leaders, nursing leaders, and education administration.

• Tracks placement utilization, constraints, and unmet demand; prepares information for capacity planning and preferred-partner discussions.

• Maintains centralized school and program contacts, partnership records, placement requirements, communication schedules, and supporting documentation.

• Supports implementation of standardized school selection and preferred-partner practices established by program leadership.

• Escalates capacity conflicts, exceptions, and policy questions to the Lead Clinician or Manager for decision.

Learner Onboarding, Support, Compliance, and Operations

• Coordinates standardized onboarding, orientation, access, and offboarding workflows for APC students and provides general coordination support for other student and learner populations as assigned.

• Tracks required documentation and readiness requirements, including affiliation status, immunizations, background requirements, training, policy acknowledgements, system access, badges, and other organizational requirements.

• Serves as a primary contact for routine student questions and helps learners navigate onboarding steps, organizational expectations, training-site resources, and appropriate points of contact.

• Provides timely, student-centered support for access, scheduling, technology, parking, orientation, required documentation, and other nonclinical logistics.

• Triages concerns, connects learners with the appropriate school, preceptor, department, employee support, safety, or organizational resource, and escalates urgent, sensitive, academic, clinical, or policy matters.

• Maintains orientation materials, frequently asked questions, checklists, communications, templates, and learner resources that promote a consistent and welcoming experience.

• Supports student communications, office hours, information sessions, and other activities that help learners understand processes and successfully participate in their educational experience.

Program Infrastructure, Reporting, and Continuous Improvement

• Maintains shared resources, standard work, templates, calendars, distribution lists, SharePoint or Teams content, and other program documentation.

• Coordinates meetings, agendas, materials, action items, and follow-up for school partner and internal stakeholder forums.

• Coordinates operational planning for new or revised educational models, rotations, and learner experiences.

• Documents workflows, identifies recurring student questions or process gaps, and supports standardization and continuous improvement initiatives.

• Coordinates learner and preceptor surveys and feedback; summarizes trends, barriers, and opportunities for improvement.

• Produces recurring and ad hoc reports on requests, placements, turnaround times, school partnerships, capacity, preceptor participation, onboarding completion, student support themes, and learner experience.

• Partners with other education coordinator roles to share best practices, align standard work, strengthen handoffs, and promote consistent processes and learner experiences across programs and sites.

Other Duties as Assigned

• Performs other duties as assigned to support evolving program, departmental, or organizational needs.