Wealth Management Retirement Plan Services Client Support Analyst

JOB RESPONSIBILITIES

• Develop and maintain a strong understanding of Retirement Plan Services (RPS) processes, policies, and guidelines, and effectively communicate this information to customers and internal associates.
• Respond to and resolve customer and internal department inquiries via phone and email regarding retirement plans and plan provisions, including reviewing and interpreting plan documents.
• Administer monthly and quarterly RPS fee processing in accordance with established procedures and timelines.
• Interpret retirement plan documents, including Department of Labor (DOL) and Internal Revenue Service (IRS) regulations, to determine participant eligibility for enrollment, transfers, and distributions.
• Coordinate with the outsourced service provider to ensure all required information is provided for monthly, quarterly, and year end reporting.
• Prepare and submit required documentation to the outsourced service provider for new plan implementations, plan amendments, plan terminations or transfers, and plan changes such as ACH updates and authorization forms.
• Maintain brokerage relationships, including supporting audit and compliance review processes.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPENTENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Leadership/Management Skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others
• Ability to work as part of a team
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Strategic Planning and Decision Making
• Creativity

EDUCATION AND EXPERIENCE

• At a minimum, employees must obtain a HS Diploma or GED.
• 2 Year / Associates Degree in Business or Finance or 1 years in related field.
• Notary Public obtained with first 90 days. Able to obtain CRPS or similar designation.
• 2-4 Years - 2 years of banking experience required.

Travel Requirements: 

Minimal travel is expected.

Physical Requirements: 

This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information.

Is there an option for Flexible Work Arrangement ?

Yes- Hybrid (scheduled onsite hours)

Additional Information

This position may be eligible for a fully remote arrangement.