IT Manager

The Information Technology (IT) Manager plans, organizes, and manages staff and overall IT operations to ensure the stable and secure operation of the organization’s IT infrastructure including developing, maintaining, supporting, and optimizing key functional areas such as network infrastructure, server infrastructure, data communications, telecommunications, and safety and access control systems. Works closely with a Managed Services Provider on projects and support.

Supervisory Responsibilities
Directly supervises (2) full-time employees, Network Specialist and Information Technology Technician. Participate in hiring, training and onboarding staff; provides ongoing supervision, coaching and professional development; conducts performance reviews and corrective action as needed; ensures staff compliance with policies, procedures and customer service standards; assists in the development of team goals and fosters a positive, inclusive work environment.

Essential Job Duties
•    Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems including LANs, WANs, internet, intranet, access control, security cameras, firewalls, and all other technology infrastructure.
•    Design and monitor data security methods including user logins, passwords & directories, data backups, disaster recovery, and appropriate use policies.
•    Responsible for planning, purchase, installation, and maintenance of physical technology throughout the Park District.
•    Develop and administer the technology budgets across the Park District.
•    Design and implement short- and long-term technology plans to ensure infrastructure capacity meets existing and future requirements.
•    Coordinate work of third-party vendors and manage various vendor accounts.
•    Lead and manage technology and security improvement projects. Prepare project documents, provide direction to staff and contractors, communicate progress, and manage project costs.
•    Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
•    Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
•    Schedule and direct activities to resolve level 3 hardware and software issues in a timely and accurate fashion.
•    Develop, implement, and maintain information technology and data security policies, procedures, and associated training plans.
•    Define hardware and software standards in conjunction with stakeholders.
•    Ensure the functionality of the audio/video technology thought the district including support for Board Meetings and special events as needed. Assist with Help Desk Support as needed.
•    Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
•    Keep Director of Planning, Projects, and IT informed on all matters of technology and security having a significant effect on operations.
•    Performs other duties as assigned.

Education and Experience: Bachelor's degree from an accredited college or university; with a degree in Computer Science, Information Technology, Management Information Systems, or similar field. At least seven (7) years’ experience or equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities. Knowledge of current systems, protocols and standards, such as Microsoft, Cisco VMware, SAN, Camera Systems, Access Control Systems, Network Systems and Architecture. Experience working with Managed Services Providers, Singlewire Informacast, Vermont Systems, and Tyler Technologies preferred. Related professional certification preferred.

Required Skills/Abilities:
•    Manage and deliver technology solutions with a focus on security design and operational excellence, along with successful leadership of technology teams.
•    Hands-on experience in troubleshooting technology and security issues.
•    Ability to manage multiple priorities and meet deadlines.
•    Strong analytical and problem-solving skills.
•    Ability to act with integrity, professionalism, and confidentiality.
•    Ability to work flexible hours, including evenings and weekends as needed.
•    American Red Cross CPR/AED certification or ability to obtain.
•    Valid Driver’s License

Wage Range: $86,690.00-$110,00.00 annually

Classification: Full-Time, Exempt 

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is frequently required to sit; stand; walk; grasp/manipulate and reach with fingers, hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions: The physical environment requires the employee to work primarily in an indoor office setting and sit for prolonged periods of time. Employee may occasionally work outside for short periods of time in heat/cold, wet/humid, and dry conditions. The employee is sometimes exposed to high, precarious places, and tight cramped spaces. The employee is frequently exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The employee operates a variety of office equipment, including computer hardware, telephone, fax machine, calculator/adding machine and photocopier May be requested to work occasional evenings and weekends.

Benefits: The Park District of Highland Park offers the following comprehensive benefits package:
•    Medical Insurance (Blue Cross Blue Shield HMO or PPO)
•    Dental Insurance
•    Vision Insurance
•    Company Paid Group Term Life Insurance
•    Voluntary Supplemental Life Insurance
•    Pension/Benefit Plan (IMRF)
•    Deferred Compensation Plans
•    Flexible Spending Accounts (Health and Dependent Care)
•    Eight (8) Paid Federal Holidays
•    Paid Vacation
•    Two (2) Floating Holidays
•    Twelve (12) Paid Sick Days
•    Incentivized Wellness Program
•    Health & Fitness Membership
•    Outdoor Pool Membership and Seasonal Beach Access
•    Program and Facility Discounts on a variety of recreational activities including Golf, Racquet Sports, and Ice Skating. 

The Park District of Highland Park is an equal opportunity employer.

Salary : $86,690 - $110,000