SR MSR- Blankenbaker

Role:

By emphasizing ONE Park, ONE Mission, One Team, the Senior Member Service Representative (MSR) supports branch operations by leading and assisting MSRs to provide friendly, accurate, and timely service to members. This role involves scheduling and monitoring daily activities, processing member transactions, and uncovering opportunities to deepen relationships

with members. The Senior MSR takes a proactive approach to coaching and training new employees, resolving issues, and ensuring compliance with policies and procedures.

Additionally, the position manages cash operations, maintains records, and supports the team in balancing and resolving discrepancies. The Senior MSR fosters a professional work environment that promotes teamwork and

respect among coworkers.

Essential Functions & Responsibilities:

• Schedule and monitor daily activities of MSRs. Receive and process member financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; transfers amounts from member accounts as directed. Follow the choreography established for the branch footprint.
• Complete and maintain financial certification training as designated by the credit union. Uncover opportunities and advise members toward financial health. Lead by example by consistently looking for opportunities to deepen relationships with members and assist and coach MSR to do the same.
• Assist in new employee training; promote teamwork and build respect among coworkers; provide solutions to problems and ensure that MSRs provide accurate and timely information to members. Assist tellers MSRs with balancing aiding in finding and correcting errors.
• Complete reports, coaching logs, dual control logs and assignments in a timely and accurate manner.
• Monitors department activities for compliance with established policy and regulations. Takes action to resolve any out of compliance issues and keep manager informed on daily matters.
• Order daily cash requirement for the credit union; manage vault cash; maintain ATM and cash dispatch machines. Insure that all are maintained according to credit union guidelines.
• Performs other duties as assigned.
  
  
  

Performance Measurements:

• To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
• Vibrant Connections
• Inclusive Excellence
• Bold Compassion
• Endless Empowerment
• To provide friendly, professional and accurate service and support to all members and coworkers.
• To crosssell the established number of new products per month focused on meeting the member's financial needs.
• To function within the pre-set balancing standards policy.
• To use caution and good judgment in using override authority.
• To maintain a highly qualified staff, sufficient to meet the daily demands of the credit union's members.
• To keep management informed regarding key operating issues affecting the department.
• To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
• To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
• To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
  
  
  

Knowledge and Skills:

Experience One year to three years of similar or related experience.

Education A high school education or GED.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for

the purpose of first-level conflict resolution, building relationships, and soliciting

cooperation. Discussions involve a higher degree of confidentiality and discretion,

requiring diplomacy and tact in communication.

Other Skills Must have good communication skills for training other tellers. Keyboard and computer

skills are a must. Requires accuracy with counting money and processing numbers.

Physical Requirements

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others.

While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms.

Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

PARK COMMUNITY CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED