What are the responsibilities and job description for the Front of House Team Member position at Paris Baguette?
Front of House Team Member — Paris Baguette (Bethesda, MD)
Job Types: Full-time, Part-time Pay: Starting at $16/hour, plus shared tips
Paris Baguette in Bethesda is seeking enthusiastic and responsible team members to join our growing family! We're looking for people who want to grow with us and stay for the long term. With multiple new store locations coming online in the future, there's real opportunity for advancement for team members who grow with us.
What We're Hungry For
Our Front of House Team Members are brand ambassadors who genuinely love our food, love our brand, and are customer-obsessed. They pay attention to our guests, their role, product quality, and every detail. They're happy to see you — and even happier to serve you. We believe the world needs more moments of joy, and our team brings that joy to every guest who walks through the door.
Must-Haves for This Role
- Punctuality and reliable daily attendance are required. Being on time and showing up for every scheduled shift is essential to running our store and taking care of our guests.
- Relentless focus on customer service and satisfaction. Every interaction should leave the guest feeling welcomed, valued, and eager to return.
Responsibilities
- Provide excellent customer service to every customer who visits the store or calls in an order, in line with Paris Baguette's high standards of excellence.
- Check the quality of all products on display and rotate pastries and desserts as needed to maintain freshness.
- Prepare beverages, including coffee, as needed and on demand during business hours.
- Keep all areas of the store clean throughout business hours.
- Refill and organize all pastries and beverages on display.
- Work with a strong sense of urgency, honesty, and integrity, and as efficiently as possible.
- Assist guests with inquiries and educate them on menu items and current promotions.
- Operate the POS system (Toast), including cash handling and credit card processing, with strong attention to accuracy.
- Stay open to learning about our quality products, specialty menu items, and coffee program.
- Greet every guest with eye contact, a smile, and genuine warmth.
- Keep the guest at the center of every decision.
- Help guests make order decisions and guide them through the ordering process.
- Suggestively sell to enhance the guest experience and support sales growth.
- Make guests and fellow team members feel comfortable and welcome — smiling, spreading joy, and staying positive in every interaction are non-negotiable.
What You Need to Have
- Minimum 1–2 years of retail, customer service, and/or food handling experience.
- High school diploma/GED or some college.
- A positive, passionate attitude.
- A strong sense of integrity and ownership.
- Basic math skills (addition, subtraction, multiplication, division).
- Ability to lift up to 25 lbs and remain on your feet for the duration of a shift.
- Strong time management, with the ability to prioritize and follow direction.
- Commitment to food safety guidelines.
- Proficiency with point-of-sale systems (currently Toast), with an understanding of the importance of accurate cash handling and transactions.
- Openness to feedback — we can only learn, grow, and improve our service if we listen to what our customers and team are telling us.
- High emotional intelligence, with the ability to work with diverse teams through empathy, intuition, self-motivation, and drive.
- A team-first mindset that fosters a collaborative, engaged environment.
- Enthusiasm for being a brand ambassador, with strong knowledge of and commitment to Paris Baguette's mission, vision, brand values, and culture.
Sweet Benefits
- Starting pay of $16/hour, plus shared tips
- Discounted meals during your shift
- Free cake for your birthday
- Room to grow — with multiple new stores opening in the future, there are real advancement opportunities for team members who stick with us