General Manager

The General Manager leads the day-to-day operations of the facility, overseeing multiple departments while driving financial performance, revenue growth, guest satisfaction, staff development, and compliance with company standards. This role develops and monitors operational, financial, sales, and marketing plans; controls labor and expenses; and creates a culture of safety, service excellence, accountability, and continuous improvement.

Responsibilities

• Manage daily facility operations, scheduling, work planning, communication, and execution of company standards.
• Develop and monitor financial, operational, sales, and marketing plans aligned with company objectives.
• Review weekly and monthly P&L statements, analyze variances, and implement corrective action plans to grow revenue and control expenses.
• Manage labor and operating expenses to meet or exceed annual budgets.
• Lead, motivate, and develop cafe management and staff through hiring, training, coaching, performance reviews, and appropriate discipline.
• Conduct management team meetings to review performance and provide direction toward individual and company goals.
• Ensure employees are trained in guest service, food and beverage operations, loss prevention, and company operating standards.
• Maintain high staff morale, effective performance management, and open communication across departments.
• Address cafe-level human resources and loss prevention issues in collaboration with appropriate support partners.
• Achieve guest service goals, resolve complaints appropriately, and oversee service recovery efforts.
• Build guest relationships and identify service requirements to support complete guest satisfaction.
• Develop and implement strategies to increase revenue, including actionable catering sales initiatives and measurable sales deliverables.
• Ensure a consistent, superior food and beverage experience.
• Ensure compliance with applicable occupational, health, and safety regulations and oversee the company safety program.
• Monitor cafe appearance and resolve issues promptly.
• Work varying shifts, weekends, holidays, and extended workdays as needed to support business needs.
• Become certified in the Paris Baguette specified food safety program within 30 days of employment.
• Perform other duties as assigned.