What are the responsibilities and job description for the Customer Service Representative position at Paramount Philly Agency?
Company Overview
Founded in 2025, Paramount Philly Agency is a dynamic marketing and communications company with a bold vision and a nationwide reach. We specialize in empowering brands through innovative strategies, creative storytelling, and impactful communication solutions, fostering growth and engagement for our clients across diverse industries.
Position Summary
We are seeking a friendly and customer-focused Customer Service Representative to respond to inquiries, explain products and services, and assist with customer requests. This role is ideal for someone who enjoys working with people, resolving concerns, and contributing to a positive customer experience in a supportive team environment.
Responsibilities
- Respond to customer inquiries and provide accurate information about products, services, and promotions.
- Listen to customer questions and concerns to understand their needs.
- Help resolve routine service issues and identify appropriate next steps.
- Direct specialized or complex inquiries to the relevant team members.
- Follow up on outstanding requests to support timely resolutions.
- Maintain accurate records of customer interactions and service outcomes.
- Communicate recurring customer questions and feedback to supervisors.
- Collaborate with colleagues to maintain consistent service standards.
- Represent Harvest Advertising Inc. professionally in every customer interaction.
Qualifications
- Strong verbal communication and active listening skills.
- Friendly, patient, and professional demeanor.
- Good problem-solving and organizational abilities.
- Attention to detail and willingness to follow established procedures.
- Ability to manage multiple tasks and prioritize responsibilities.
- Dependable, adaptable, and comfortable working with a team.
- Previous customer service experience is an asset but not required.
Join us to be part of a forward-thinking team where your proactive approach and excellent communication skills will make a real difference! This paid position offers an exciting opportunity to develop your career in customer service while supporting a creative and innovative company.
Pay: $4,000.00 - $4,900.00 per month
Work Location: In person
Salary : $4,000 - $4,900