What are the responsibilities and job description for the Call Center Representative $15/hr position at Parallel Employment?
Parallel Employment is currently recruiting for a Call Center Representative for a client located in Janesville, WI. In this role, you’ll be the voice customers rely on—handling incoming calls, gathering information, and delivering a positive experience every time.
Responsibilites
- Respond to inbound calls and accurately document caller information
- Follow established call guidelines while maintaining a natural, professional conversation
- Collect and verify required details to ensure each interaction is handled correctly
- Provide courteous, empathetic support and resolve inquiries efficiently
- Meet performance expectations for call quality, accuracy, and productivity
- Stay up to date on account requirements and procedures across multiple clients
- Communicate any concerns or irregularities to leadership in a timely manner
- Arrive ready to work at the start of each scheduled shift
- Adhere to all company policies, including confidentiality and data security standards
- Participate in ongoing training and development opportunities
- Assist with additional tasks as needed
- High school diploma or GED required
- Previous customer service experience required
- Comfortable using computers and learning new systems
- Strong communication skills with a focus on listening and problem-solving
- Professional, calm, and friendly phone presence
- Positive attitude and willingness to learn
- Team-oriented mindset
- Flexibility to work a variety of shifts, including nights, weekends, and holidays (24/7 operation)
- Typing speed of at least 25 WPM
- Basic proficiency in spelling, grammar, and comprehension
- Ability to pass pre-employment screenings
Equal Opportunity Employer
#ind456
Salary : $15