Inside Sales Professional

Parallel Ag proudly carries AGCO farm equipment plus a full line of parts to support farming operations of all sizes. With well-known brands such as Fendt, Massey Ferguson, Manitou, Gleaner, and more, customers rely on Parallel Ag to get the job done. We are seeking a motivated and organized Outbound Caller to join our inside sales team.

The Outbound Caller plays a key role in driving sales opportunities by proactively contacting prospective customers, qualifying leads, and routing opportunities to the appropriate Regional Sales Professional. This position supports the sales process by ensuring efficient lead distribution and maintaining accurate customer data.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and duties of the Outbound Caller will include the following:

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Make outbound calls to leads from assigned lead sources, including warm leads, inbound inquiries, and purchased lists
• Introduce the company’s products and services in a professional and engaging manner
• Qualify leads by asking targeted questions to understand customer needs, timeline, budget, and decision-making process
• Accurately assign and route qualified leads to the appropriate Sales Professional based on:
  • Geographic territory
  • Product or service line
  • Account type or size
• Maintain detailed and accurate records of all interactions within the CRM system
• Meet or exceed daily and weekly call volume and lead routing targets
• Identify high-potential opportunities and escalate to sales leadership when appropriate
• Collaborate with the field sales team to ensure smooth handoff and timely follow-up
• Provide basic product information and respond to initial customer inquiries

Qualifications

• Strong verbal communication skills and professional phone presence
• Excellent listening skills with the ability to quickly understand customer needs
• Highly organized with strong attention to detail
• Ability to work in a fast-paced, metrics-driven environment
• Basic computer proficiency and familiarity with CRM systems
• Positive attitude with resilience and persistence when facing rejection
• Preferred
• Previous experience in lead qualification, outbound calling, or appointment setting
• Understanding of sales processes and pipeline development
• Ability to quickly learn product knowledge and apply it in conversations
• Goal-oriented mindset with a drive to meet or exceed performance targets

Commitments

• Service Oriented – Our success revolves around customer service; we value service as a priority
• Honesty & Integrity – We value honesty and integrity in every interaction
• Committed & Passionate – We are committed to helping our customers succeed
• Communication – We strive for clear and effective communication with all stakeholders
• Family – We believe in family values and treat others with respect
• Pride and Confidence – We take pride in our work and who we serve

Compensation and Benefits

• Competitive compensation package
• 401k retirement plan with company match
• Health, Dental, Vision, and Life insurance
• Paid vacation and sick time
• Ongoing training and development opportunities
• Safe and professional work environment
• Parallel Ag is an Equal Opportunity Employer

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, talk, and hear
• Frequently required to use hands and reach with arms
• Occasional standing, walking, or movement throughout the day
• Ability to lift up to 10–25 pounds occasionally
• Vision abilities include close vision and ability to adjust focus

Work Environment

• Primarily office-based environment
• Regular use of standard office equipment such as computers and phones
• Moderate noise level

Position Type / Expected Hours of Work

• Full-time position
• Typical hours: Monday through Friday, 8:00 AM – 5:00 PM
• Occasional overtime may be required based on business needs