What are the responsibilities and job description for the iPhone Repair position at ParagonR3?
Company Description ParagonR3 is a technology services company focused on providing reliable, high-quality repair and maintenance solutions for consumer devices. The team is committed to efficient, accurate work that extends the life of devices and improves the user experience. ParagonR3 values professionalism, accountability, and clear communication in every customer interaction. Team members are encouraged to develop technical skills and grow within a supportive, safety-conscious work environment.
Role Description This full-time, on-site iPhone Repair role is based in Bolton, MA. The iPhone Repair Technician will diagnose issues, perform hardware and software repairs, and carry out routine maintenance on iPhones and related devices. Daily responsibilities include troubleshooting problems, replacing components, updating software, testing devices for quality assurance, and documenting work performed. The role also involves interacting with customers to explain repairs, provide status updates, and ensure a positive service experience. The technician will follow established procedures, maintain a clean and organized workspace, and adhere to safety and data privacy standards.
Qualifications
- Strong troubleshooting skills and experience with iPhone or small appliance repair, including maintenance & repair of hardware and software issues.
- Ability to perform precise, hands-on technical work, such as component replacement, device assembly, and quality checks.
- Basic understanding of mobile operating systems, device security, and data handling best practices.
- Attention to detail, reliability, and the ability to follow standardized repair procedures and safety protocols.
- Ability to work on-site in Bolton, MA, standing for extended periods and handling small tools and parts.
- Prior experience in electronics repair, mobile device service, or a related technical field is preferred.
- High school diploma or equivalent; additional technical training or certifications in electronics or mobile repair are a plus.