Project Manager

Job description:

Project Manager - I

Location: In-Person - Livonia, MI

Pay: $20 - $25 per hour

Job Type: Full-time, Hourly

About Paragon Laboratories

Paragon Laboratories is a premier Michigan-based analytical testing facility with over 20 years of proven stability. We serve a diverse and prestigious client base, ranging from local Michigan municipalities and industrial organizations to some of the largest corporations in the world.

As an ISO/IEC 17025 accredited laboratory, we practice science for the future of our communities across four primary sectors: Drinking Water, Wastewater, Fuels, and Food & Food Safety. We operate with a commitment to organizational integrity and a simple set of core values: Be Caring, Be Attentive, Be Prompt, Communicate, and Evolve.

The Role

As a Project Manager I, you are the critical link between our clients and the laboratory. You will manage the full project life-cycle, ensuring that every client, from a local utility to a global partner, receives a "perfect product" delivered on time with exceptional service.

Key Responsibilities

• Client Management: Act as the primary point of contact; promote brand loyalty through proactive communication and swift resolution of concerns.
• Project Oversight: Coordinate incoming work and subcontracting; manage work orders and troubleshoot problems to meet client deadlines.
• Data & Logistics: Handle sample login and QA/QC protocols for document management and chain of custody (CoC).
• Administrative Flow: Maintain accurate CRM records (contact info, project schedules, and opportunities); generate and issue client invoices alongside final reports.
• Process Improvement: Participate in developing and implementing new procedures to enhance lab efficiency.

Requirements

• Experience: 2 years of customer service experience in a high-demand, fast-paced environment.
• Education: BS/BA in Chemical, Physical, Life Sciences, or Business (Preferred).
• Technical Skills: Proficiency in Google Business Suite (Docs, Sheets, Gmail). Experience with LIMS databases or CRM platforms like Salesforce is a plus.
• Industry Knowledge: Understanding of regulations and compliance requirements within Drinking Water, Wastewater, Fuels, or Food Safety (Preferred).
• Soft Skills: Detail-oriented, self-motivated, and able to maintain an upbeat attitude under pressure.
• Physical: Ability to lift 20 lbs and work at a sit-to-stand workstation for extended periods.

Why Join Us?

• Comprehensive Benefits: Medical, Dental, Vision, and Flexible Spending Accounts.
• Future Planning: 401(k) with a 3% safe harbor contribution.
• Growth: Professional development, on-the-job training, and tuition reimbursement.
• Work-Life Balance: Generous PTO (Vacation, Personal, and Holidays) and a culture that cares about employee well-being.