Front Office Authorization Specialist

Job Summary

We are seeking a friendly, detail-oriented Front Desk Receptionist / Insurance Authorization Specialist to join our home health team. This role is responsible for welcoming patients and visitors while ensuring insurance eligibility is verified, and authorizations are obtained prior to services. This position plays a key role in supporting patient care, ensuring accurate insurance verification, and securing timely reimbursement.

Key Responsibilities and Duties

• Greet patients, caregivers, and visitors in a professional and welcoming manner
• Answer and direct phone calls, take messages, and assist with general inquiries
• Verify insurance eligibility, benefits, and coverage for home health services
• Obtain prior authorizations as required by insurance providers
• Track and follow up on pending authorizations to prevent delays in care
• Communicate patient financial responsibility clearly and respectfully

Qualifications

• High school diploma or equivalent required
• 13 years of experience in a medical office, home health, or insurance verification role preferred
• Knowledge of Medicare, Medicaid, and commercial insurance plans
• Experience with prior authorizations and insurance portals
• Strong customer service and communication skills
• Excellent attention to detail and organizational skills
• Ability to multitask in a fastpaced healthcare environment

Salary: $18-$20 per hour

Benefits:

• Health, Vision, Dental, Supplemental Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Extended Illness Bank
• 401(k) up to 3.5 Match
• Wellness Incentive Program
• Physical Activity Policy
• Employee Referral Bonus
• Volunteer Service
• Continuing Education & Tuition Assistance

About Paradigm Rehab & Nursing LP

In 2005, Dan Willson, PT, MS, founded Paradigm Home Health with a vision to pioneer premier rehabilitation in the rapidly growing home health industry. Rooted in Dan’s faith, our culture embraces excellence, compassion and respect, guided by the mission to: Work Smart, Achieve Results, Value People, Excel in Reputation, and Be Dependable. For nearly 20 years, Paradigm has been at the forefront of post-acute care reducing readmissions, preventing emergent visits, and managing complex conditions while creating a supportive environment where caregivers and clinicians thrive. Expanding beyond therapy, we built specialty nursing and disease-management programs, including heart failure and COPD care, post-surgical recovery, medication oversight, and advanced wound care. This commitment to quality has earned several 5-star ratings. For future team members, Paradigm offers more than a job, it’s a calling. Join us and use your skills to transform lives while shaping the future of home health.