What are the responsibilities and job description for the Treatment Coordinator position at Paradigm Oral Health?
This is an in-person, Monday-Friday position at our Reno location: 5456 Reno Corporate Dr Reno, NV 89511
www.northernnevadaoms.com
Treatment Coordinator – Oral Surgery Practice
We are an elite oral surgery practice dedicated to delivering exceptional patient care and first-class service to our referring partners. We are seeking a compassionate, outgoing, and detail-oriented Treatment Coordinator who thrives in a fast-paced environment and is passionate about helping patients navigate their care.
This role is essential to ensuring a seamless patient experience—from understanding treatment plans to clearly communicating financial responsibilities.
Key ResponsibilitiesPatient Communication
Provide exceptional phone and in-person customer service
Clearly communicate treatment options, costs, and payment expectations
Collect payments in a professional and timely manner
Insurance & Billing
Verify insurance and maintain accurate patient insurance records
Interpret and explain Explanation of Benefits (EOBs)
Process claims and ensure accurate billing
Treatment Coordination
Review and explain treatment plans, including surgical procedures
Translate clinical diagnoses into clear financial and scheduling information
Calculate copays and patient responsibility promptly after exams
Referral Management
Review, interpret, and coordinate referrals from general dentists and specialists
Accurately read and process outside treatment information
Operations & Team Collaboration
Maintain the provider schedule for optimal efficiency
Partner with clinical staff to deliver an exceptional patient experience
Prioritize tasks effectively in a fast-paced setting
Professional Standards
Maintain HIPAA compliance and patient confidentiality
Remain calm, empathetic, and professional during busy periods
Perform additional duties as assigned
Minimum Qualifications
At least 1 year of experience in a dental or oral surgery practice
Strong understanding of dental terminology, anatomy, and CDT codes
Experience with insurance verification, claims, and EOB interpretation
Education
High school diploma or equivalent required
Skills & Abilities
Excellent communication and interpersonal skills
Strong attention to detail and organizational abilities
Professional, friendly, and patient-focused demeanor
Ability to multitask and work collaboratively across teams
Basic computer and administrative skills
Problem-solving and critical thinking abilities
Benefits & PerksHealth & Wellness
Medical (including virtual care), dental, and vision coverage
Employee Assistance Program (EAP)
Uniforms/scrubs provided
Financial Benefits
Competitive pay with bonus potential and annual merit reviews
401(k) with company match
Health Savings Account (HSA) options
Insurance
Basic and supplemental life insurance
Spouse and child life insurance
Time Off
Paid vacation (starting at 2 weeks)
6 paid holidays annually
Short- and long-term disability plans
If you’re a team player with a strong dental background and a passion for providing outstanding patient experiences, we’d love to hear from you.
Compensation details: 23-25 Hourly Wage
Salary.com Estimation for Treatment Coordinator in Reno, NV
$36,146 to $43,925
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