Office Administrator (Part Time)

Position Summary:

We’re looking for a dependable, customer-focused Office Administrator to support our local office. This is a part-time, primarily in-person customer service role focused on assisting walk-in customers, handling inquiries, and supporting day-to-day operations.

Key Responsibilities:

• Serve as the primary point of contact for walk-in customers
• Maintain accurate customer records and notes
• Process payments, billing questions, and account updates
• Support propane delivery requests and basic scheduling coordination
• Handle customer concerns including out-of-gas situations, billing disputes, and service delays with professionalism and urgency
• Work with internal teams to help resolve customer issues
• Support a strong safety culture by following company guidelines, recognizing potential propane safety concerns, and ensuring urgent issues are escalated promptly
• Perform other general office tasks (mail, etc.)

Qualifications:

• Prior customer service or office experience preferred
• Strong communication and organizational skills
• Comfortable handling customer concerns with professionalism
• Basic computer skills (Microsoft Office, data entry)

Key Competencies:

• Customer-first mindset with a sense of urgency
• Strong coordination and communication skills
• Ability to stay calm under pressure, especially during peak seasons (e.g., winter heating demand)
• Team-oriented with strong collaboration across departments
• Dependability and accountability

Schedule:

• Part-time, in-office
• Additional hours may be available during peak winter season