Patient Services Manager

Now accepting applications for Patient Services Manager at DHR Health - Edinburg! Luby’s Culinary Services, part of the Pappas family of restaurants, is seeking team members who are passionate about delivering fresh, nutritious meals. We provide customized dining solutions for health care, senior living, corporate dining, and education settings.

The Patient Services Manager will manage and organize patient food service operations in a healthcare setting by providing clear communication, high food service standards, and a hospitality driven focus. The Patient Services Manager will manage food assembly and service, coach, develop, and lead a team to meet patient satisfaction goals.

Responsibilities

The primary job duties and responsibilities of this position include but are not limited to:

Operational Management

• Participates in facility wide quality department programs and on performance improvement teams to improve patient care
• through collaboration.
• Communicate effectively with all team members, patients, and families. This includes telephone, written, and electronic
• communication.
• Ensure proper execution of standards, systems, policies, and procedures.
• Supervise and assess patient services, from tray preparation to meal delivery.
• Regularly collaborate with onsite guest relations to ensure satisfaction and service quality.
• Meet deadlines for routine and assigned objectives.
• Provide leadership while supporting the organization's Core Values of Quality, Care, and Integrity.
  
  

Patient & Customer Satisfaction

• Comply with dietary restrictions on special or modified diets to ensure food preferences are met within guidelines.
• Establish and maintain exceptional customer service standards for clients, patients, and customers.
• Gather and respond to feedback from patients from internal surveys and patient rounding.
• Promote team focus on achieving patient satisfaction goals.
• Work closely with clinical dieticians to meet patient health requirements through meal ordering.
  
  

Compliance & Safety

• Adheres to facility confidentiality, HIPAA, and patient rights policies.
• Complies with regulatory agencies, including federal, state, DNV, and Joint Commission as evidenced by successful completion of surveys.
• Adheres to Emergency Preparedness Program.
• Ensure compliance with food safety and healthcare regulations through proper storage and handling of food supplies.
• Conduct regular audits to ensure adherence to local, state, and federal regulatory standards.
• Utilize QAPI initiatives using Delegate and Rizepoint.
• Ensure menu and recipe compliance using company menu software.
• Communicate and monitor adherence to corporate directives and strategies.
  
  

Staff Supervision & Training

• Foster a quality work environment based on servant leadership principles.
• Recruit, train, coach, and develop patient services team members.
• Schedule and assign duties to patient services team members.
• Conduct performance evaluations and implement staff development programs.
  
  

Requirements

Listed below are the minimum qualifications required to successfully perform this role. These qualifications are necessary for someone to be considered for this position.

• Associate Degree in Food Service Management, Nutrition, Hospitality, or a related field.
• Certified Dietary Manager (CDM) certification is a plus.
• Minimum of 2 years of successful contract food service management experience, preferably in a healthcare setting.
• Strong knowledge of food safety regulations (HACCP, Manager Food Safety certification).
• Experience in hospitality/customer service program.
• Ability to communicate effectively with patients, guests, staff, and administrative personnel.
• Ability to meet physical demands, including standing for long periods and occasionally lifting supplies.
• Strong analytical and planning skills.
• Must meet U.S. work eligibility requirements.
• Must be at least 21 years of age.
• Must have independent, reliable transportation and a valid driver’s license.
• Ability to effectively manage and lead unit staff.
  
  

Additional Information

This job posting contains some general information about what it is like to work at Pappas Restaurants and is not a complete job description. Pappas Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Americans with Disabilities Act (ADA)

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact teamresource@pappasrestaurants.com for assistance completing any forms or to participate in the application process.

Pappas Restaurants is an Equal Opportunity Employer.