What are the responsibilities and job description for the CRM Marketing Campaign Coordinator position at Papa Johns?
Job Summary
The Customer Relationship Management (CRM) Marketing Campaign Coordinator is responsible for managing the coordination and execution of integrated marketing campaigns across Papa John’s owned CRM channels. This role requires highly organized and detail-oriented actions to assist with campaign logistics, content creation, data analysis, and administrative tasks.
The CRM Marketing Campaign Coordinator is responsible to support the execution of customer marketing strategies and initiatives across the QSR franchise network. using the CRM tools and technology (Braze), including set up, training and ongoing support.
Duties and Responsibilities (other duties as assigned)
• Assist with the planning and executing customer marketing campaigns across various channels, including email, social media, and in-store promotions.
• Create and curate engaging content for marketing campaigns, such as email newsletters, social media posts, and website content.
• Maintain customer databases and ensure data accuracy and integrity.
• Track and analyze campaign performance metrics to identify areas for improvement.
• Prepare reports and presentations on campaign results and key insights.
• Coordinate with vendors and internal teams to ensure the timely delivery of marketing materials and resources.
• Provide administrative support to the Customer Marketing team, including scheduling meetings, managing calendars, and processing invoices.
• Assist with market research and competitive analysis.
• Troubleshoot issues with the Braze team and within the Braze platform.
Education, Experience & Certifications
• Bachelor’s degree in marketing, communications, or related field.
• 1-3 years of experience in a marketing support role.
• Experience with content creation, social media management, or email marketing is a plus.
• Familiarity with the QSR industry is a plus
Functional Skills
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with marketing automation tools and customer marketing systems.
• Ability to work independently and as part of a team.
• Detail-oriented and able to manage multiple projects simultaneously.
• Understanding of marketing principles and customer engagement strategies.
• Problem Solving: proactive approach to solving problems, ability to troubleshoot and use logic to solve problems
• Process Improvement: Strive to continually improve
• Ability to communicate and influence leaders at varying levels of the organization
• Ability to develop and maintain positive business relationships, foster an environment of mutual respect, and lead teams through influence.
Our Values
• EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN – We champion and challenge for a better way in all we do.
• HAVE FUN – We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
• CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
• BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
• WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.