What are the responsibilities and job description for the Restaurant Team Member position at Papa John's?
Summary
Restaurant Team Members ensure a high quality customer experience from order taking to pizza packaging for delivery. They keep the restaurant clean, and promote a positive image. They perform assigned workstation duties to ensure quality products and service are delivered to our customers meeting Papa John’s standards. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, Employee Handbook, and with federal, state, and local laws and ordinances.
Essential Duties and Responsibilities
• Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do.
• Work as a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.
• Enhance the company’s image by complying with uniform and appearance standards.
• Contribute to an atmosphere of teamwork, energy and fun.
• Accurately use the FOCUS System, process cash, check and/or credit card transactions.
• Support sales efforts by offering promotions and suggestions to customers.
• Protect the company’s assets by maintaining organized, safe and clean work areas; comply with safety and security standards at all times.
Functional Skills
• Cash management skills
Restaurant Team Members ensure a high quality customer experience from order taking to pizza packaging for delivery. They keep the restaurant clean, and promote a positive image. They perform assigned workstation duties to ensure quality products and service are delivered to our customers meeting Papa John’s standards. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, Employee Handbook, and with federal, state, and local laws and ordinances.
Essential Duties and Responsibilities
• Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do.
• Work as a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.
• Enhance the company’s image by complying with uniform and appearance standards.
• Contribute to an atmosphere of teamwork, energy and fun.
• Accurately use the FOCUS System, process cash, check and/or credit card transactions.
• Support sales efforts by offering promotions and suggestions to customers.
• Protect the company’s assets by maintaining organized, safe and clean work areas; comply with safety and security standards at all times.
Functional Skills
• Cash management skills
Physical Demands
While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, push and/or pull, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, and lift and/or move over 51 pounds.
Work Environment.
While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.
Additional Information
• Must be 18 years of age or older to perform the following duties at Papa John’s: pizza loading, oven tending, pizza cutting, dough docking, dishwashing and pizza delivery
• Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise.