Medical Front Office Support Specialist

Panoramic Health

Come Join our team!!

The Front Office Support Specialist is responsible for providing exceptional patient care and daily clinical support for a very fast-paced medical practice.

Essential Responsibilities

• Managing phone calls and messages in a high-volume physician's office
• Scheduling patient appointments in person and over the phone
• Checking patients in and out
• Collecting and verifying patient insurance information
• Collecting patient demographic information
• Collecting and posting payments
• Managing electronic medical records
• Facilitating correspondence between health care organizations
• Demonstrate phone etiquette that is accordance with FKP Standards of Behaviors
• Review and complete inbox tasks daily
• Answer and handle phone calls swiftly, answer voice mail daily
• Respond to patient concerns in accordance with established policies and standards
• Maintain cleanliness and supply inventory in lobby and work areas
• Scan medical records and patient documents
• Manual data entry
• Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP
• Demonstrates behavior that is professional and commensurate with the position and is in accordance with FKP Core Values and Standards of Behaviors
• Maintains strict patient and employee confidentiality
• Attends all mandatory staff meetings
• Other routine duties as assigned
  
  
  

This job description is not meant to cover or contain a comprehensive listing of tasks and responsibilities. Other duties may be assigned as needed.

Education/Experience Requirements

High School diploma or GED, one-year clinical experience preferred. Has a broad understanding of clinical operations and physician office practice. Computer skills in various applications such as MS Office Suite, pMD, Athenahealth and other applications/systems preferred.

Competency Requirements

Must possess the following knowledge, skills and abilities to perform this job successfully:

• Basic proficiency in Microsoft word and Outlook
• Previous EMR use preferred
• Ability to communicate effectively and clearly with all internal and external customers
• Good business office organizational skills, detail-oriented with excellent follow-up
• Solutions-minded, compliance-minded and results-oriented
• Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately
• Ability to juggle multiple priorities successfully
• Extremely strong organizational and communication skills both verbal and written
• High-energy, hands-on employee who thrives in a fast-paced work environment
• Intelligent, self-confident, practical thinker with sound judgment
• Flexible, adaptable and can adjust to a rapidly changing and growing environment.
• Ability to develop both tactical and strategic solutions to business challenges
• Works well in Teams-can work with others but flexible enough to work independently also
• Knowledge of HIPPA regulations and dedicated to adhering to all aspects
• Current understanding of basic computer skills anddata entry
  
  
  

This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures.

Regular, predictable and dependable attendance is essential to satisfactory performance of this job.

The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment

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