What are the responsibilities and job description for the Collections Specialist position at Panda Exteriors?
Collections SpecialistPanda ExteriorsPanda Exteriors, an Inc. 5000 Fastest-Growing Company, is hiring a Collections Specialist to manage outstanding customer balances and support homeowners through the payment process. This role is responsible for securing payments, setting up payment plans, and keeping accounts moving forward accurately and professionally.This position is ideal for someone who is organized, dependable, and comfortable having firm but respectful conversations about money.ResponsibilitiesContact homeowners via phone, email, and text regarding outstanding balancesCollect payments and set up approved payment plansExplain payment options including financing and online paymentsFollow up consistently on open accounts and escalate when necessaryAccurately document all activity in the CRMWork with internal teams to resolve billing or account issuesQualificationsPrior collections, billing, or customer service experience requiredComfortable discussing payments and resolving sensitive financial situationsHighly organized and detail-orientedAbility to multitask and follow established processesWhy Panda ExteriorsMedical, Vision, and Dental InsurancePTO and Paid Holidays401(k)Paid trainingClear growth paths and internal promotion opportunitiesEmployee referral bonusesCompany events and team outingsStable, fast-growing company (Inc. 5000 recognized) Apply today to join a growing company with clear processes and room to grow.
Salary : $55,000 - $65,000