What are the responsibilities and job description for the Assistant Community Manager position at Palms West Apartments?
This is for multi-family rentals - not HOAs.
Assistant Community Manager – West Palm Beach
Full-Time | Compensation: Competitive, DOE
We are a 100% Low-Income Housing Tax Credit (LIHTC) community in West Palm Beach seeking an experienced Assistant Community Manager to support the Community Manager in the daily operations of our tax credit property. This role requires a solid working knowledge of LIHTC compliance and the ability to manage both resident-facing responsibilities and behind-the-scenes administrative work with accuracy and discretion.
What You'll Do
- Support the Community Manager in overseeing daily site operations, leasing, and resident relations
- Process new applications, income/asset certifications, and third-party verifications in accordance with LIHTC (Section 42) program requirements
- Prepare and maintain resident files, ensuring full compliance with tax credit documentation standards
- Conduct annual recertifications and interim recertifications accurately and on schedule
- Assist with lease administration, renewals, and lease violation/enforcement documentation
- Support rent collection, delinquency tracking, and reporting
- Respond to resident inquiries, concerns, and maintenance requests, escalating as appropriate
- Assist with move-in/move-out inspections and unit turn coordination
- Help prepare for and support compliance audits (state agency and syndicator/investor reviews)
- Step in for the Community Manager as needed in their absence
What We're Looking For
- Required: Prior experience with LIHTC compliance, including income certification, recertification, and file documentation standards
- Strong understanding of Fair Housing laws and affordable housing regulations
- Excellent organizational skills and high attention to detail
- Comfortable managing sensitive resident information with professionalism and confidentiality
- Strong communication and customer service skills
- Experience with property management software (RealPage/LOFT experience a plus)
- Ability to multitask in a fast-paced office environment
- Housing Credit Certified Professional (HCCP), COS, or similar certification a plus
Why Join Us
This role offers growth potential for a compliance-minded professional looking to build toward a Community Manager position, with the opportunity to work alongside an experienced property management team.
Position Requirements
Education: High school diploma or GED required.
Experience: Two plus years of residential LIHTC management
If job includes or may include driving for company business:
- Driver must have a valid driver’s license and acceptable motor vehicle record with company insurance carrier
- Driver must have reliable means of transportation
- Driver must have the ability to be insurable at standard rates for driving.
- Driver must provide proof of personal auto liability insurance when using vehicles for company business
To be hired, candidates will be required to successfully complete a background investigation and a drug screen.