Security Officer- Free Parking

BACKGROUND

The Palms Hotel & Spa is a AAA 4-Diamond rated resort and one of Miami Beachs top award-winning independent beach resorts. Our beachfront property features 251 luxuriously appointed guestrooms and suites, an extensive tropical garden and pool area, spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events.

The Restaurant at The Palms delivers all-natural dining at its finest, with a global menu of locally and sustainably sourced ingredients at the core of its philosophy. The Palms Spa, an AVEDA lifestyle spa, features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

The Palms Hotel & Spa is independently owned and operated by a European family for over 25 years. Known as Miami Beachs premier destination for wellness and relaxation, a forerunner in green hotel operations, an expert in wedding services, and an authority in healthful eating and all-natural spa services, our hotel has won many accolades and awards. Enjoy a stable work environment in a professionally-run hotel, where we will help each other to flourish and grow. Come and be a part of our family!

Job Summary

This role will assist in managing the Security department of the hotel to ensure completion and compliance of all hotel policies and procedures and government regulation standards and serve as safety and security manager in his/her absence. Help to ensure the safety and security of guests, visitors and your fellow talent, as well as being responsible for safeguarding the hotel property and assets.

Job Duties /Tasks / Results/ Responsibilities

• Maintain a professional image at all times with guests, visitors, and staff members. Work cooperatively with all hotel team members, attend and participate in departmental meetings.
• Monitor radio communications, operations, and fire Control Panel.
• Maintain control of Lost and Found procedures
• Maintain key issuance.
• Maintain documentation of all incidents.
• Follow written and/or verbal instructions. Listen effectively, speak, read, and write English clearly to ascertain and document important information. Effectively communicate through the two-way radio system.
• Conduct all investigations as set forth in the Security Standard Manual. Investigate all incidents and submit all daily reports in accordance with the Security Standard Manual.
• Enforce all hotel rules/regulations in accordance with the Employee Handbook. Comply with duties described in the Security Standards Manual and any assigned by the Director of Security and/or Supervisor. Have a complete understanding of Emergency Procedures. Execute emergency procedures in accordance with hotel standards.
• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance.
• Conducts staff members bag checks.

Knowledge, Skills, Abilities Required

• Be courteous
• Show genuine care for all co-workers and guest(s)
• The ability to work well in a team environment
• Proficient in the English language. Second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Maintain a professional appearance and manner at all times.
• High School Diploma or equivalent preferred.
• Good writing and report taking skill required.
• Two years prior security experience required, preferably one of those years in a hotel environment.
• Must be able to handle multiple tasks and able to make appropriate decisions in difficult situations.
• Previous use of two-way radio an asset. Knowledge on innkeeper law an asset.
• Must be able to walk for extended periods of time.
• Must be flexible to work all shifts, including weekends and holidays.
• Must be customer-service oriented, and have excellent hospitality skills.

Physical Demands /Requirement
Most of the time spent standing, walking or there are some requirement to lift moderate weight (10-20 pounds)

Work Environment/ Conditions
Typically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands.

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. The team member will also come in contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others.