Restaurant Bus Person

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years.  Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:

Clears, cleans, and resets tables and booths. Maintains cleanliness of guest environment, plus cleans and stocks wares in pantry, according to company policies, procedures, programs, and performance standards.

MAIN DUTIES & RESPONSIBILITIES:

• Greet guests in a friendly and timely manner at the table
• Sort and stack clean/dirty glasses and silverware
• Set/reset tables according to Essensia restaurant standard
• Set up service stations and restock throughout the shift
• Perform cleaning and side work duties as assigned
• Service guests throughout guest's dining experience
• Break down service stations and dining room after closing
• Provide a clean dining area bussing tables in an efficient, courteous and accurate manner
• Deposit dishes appropriately in the dish room or specified area.
• Pull dirty plates from tables while guests are still seated.
• Serve beverages promptly
• Stock bussing stations.
• Clean stations, including sweeping floor using the tools provided.
• Perform buffet set-up and refill if needed.
• Assist in Room Service if needed.
• Assist other restaurant personnel with tasks when necessary.

OTHER DUTIES & RESPONSIBILITIES:

• Be courteous
• Show genuine care for all co-workers and guest(s)
• The ability to work well in a team environment
• Proficient in the English language. Second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Maintain a professional appearance and manner at all times.
• Ability to work in a high pressure environment.
• Ability to effectively communicate with guests, co-workers and management.
• Ability to move throughout the dining room effectively.
• Ability to lift and carry approximately 30-40 pounds repeatedly.

• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must possess Basic English reading skills and strong interpersonal and communication skills.
• Must be able to cooperate with co-workers and function in a team atmosphere.
• Must be able to work in a fast paced environment.
• Must be able to lift, bend, stoop, twist, kneel, crouch, push, and pull when necessary.
• Must be able to handle more than one function at a time by being well-organized and attentive to details.
• Must be able to tolerate hot temperatures in the kitchen areas.

QUALIFICATIONS

Knowledge, Skills, and Abilities Required:

• Attention to detail and skilled organization
• Ability to work effectively in a multi-cultural team environment
• Proficient in the English language (written and verbal), a second language is an asset
• Ability to handle a multitude of tasks in an intense, ever-changing environment
• Show genuine care for all co-workers and guest(s)
• Maintain a professional appearance and manner at all times

Education/Certifications

• Bullet point the educational background required and/or any certifications needed

WORK CONDITIONS & PHYSICAL DEMANDS:

• Ability to stand and walk continuously for extended periods (typically 6–8 hour shifts) 
• Ability to lift, carry, push, and pull up to 25–50 pounds (e.g., trays, bus tubs, supplies) 
• Ability to bend, stoop, kneel, and squat frequently to clean and reset tables 
• Ability to reach overhead and below waist level to handle dishes, glassware, and equipment 
• Ability to carry trays and bus tubs safely, maintaining balance while moving through crowded areas 
• Ability to perform repetitive motions such as clearing tables, polishing, and resetting dining areas 
• Ability to work in a fast-paced environment requiring constant movement and quick response 
• Ability to use hands and fingers for handling, grasping, and carrying objects 
• Ability to maintain physical stamina and endurance throughout the shift 
• Ability to work in varying environmental conditions, including heat, humidity, and noise (kitchen and outdoor dining areas) 
• Ability to communicate effectively and hear instructions in a busy restaurant environment 
• Ability to maintain balance and coordination while transporting items and navigating tight spaces 
• Ability to move quickly and safely during peak service periods in a high-traffic setting 

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.
 

The hotel operates seven days a week, 24 hours a day. We may find it necessary to schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.

All requirements are subject to possible modification to reasonably accommodate individuals with a disability.