Inventory Replenishment Supervisor

JOB PURPOSE

The Inventory Replenishment Supervisor will provide leadership and guidance to team members responsible for the processing of product returns and the processing and fulfillment of transfer orders to all retail locations. The supervisor will be expected to work directly with operations, customer service and retail management teams on timely scheduling and delivery. This position will supervise and lead daily communication and resolutions with retail and procurement on any issue related to inventory discrepancies or processing anomalies. The supervisor will lead operations with building loads daily so transportation associates can effectively start their day without searching for shipments from different business segments. Daily responsibilities will focus primarily on the timely process of returns and the distribution of product throughout or supply chain to support organizational business goals.

DUTIES AND RESPONSIBILITIES

• Manage associate’s schedules with an emphasis on time management, projects, metrics, and the execution of distribution tasks in accordance with SOPs, while focusing on safety, quality, and environmental compliance
• Lead and direct providing training instructions, daily coaching, and constructive feedback
• Demonstrate a strong working knowledge of SOPs and follow the procedures in performing the duties of the job.
• Assign transactional work according to retail delivery schedules
• Work closely with transportation associates to streamline delivery/pickup schedules and recommend operational improvements
• Coordinate reports and daily communication with retail management on transfer order completion and/or problem resolution
• Notify operations management of any inventory discrepancy and correct transfer order transactions
• Drive continuous improvements in and outside of your area of responsibility by identify failures, and root causes and make improvements
• Participate in and lead programs and departmental programs to ensure efficient and cost-effective operation and utilization of the facility
• Regularly communicate cross functionally to keep associates, peers, and Management informed of project status, process changes, and opportunities
• Refine existing return receipt and put away methodologies to meet performance targets
• Define and develop processes to identify items that are deemed non-sellable and adjust inventory accordingly
• Receive Return Authorizations for no movement orders that need to be refunded
• Verify and create RA’s for returns that need to be refunded as needed
• Work directly with Customer Service to resolve customer issues related to returned product
• Contact customer who has questionable transactions or issue with their returns
• Ensure that all serialized returns are processed timely and in accordance with compliance guidelines
• Compile and send the end of day report for the department
• All other duties as assigned

QUALIFICATIONS

Required Qualifications include:

• 2 years Associates degree, 4-year college degree preferred
• Prior work experience in distribution operations with a focus on outbound processing
• Solid communication skills – verbally and written.
• A career driven attitude with a desire to grow with the company
• Maintains a positive attitude and an ability to focus on long term strategic goals that support organizational growth

Preferred Qualifications Include:

• Knowledge of Microsoft Office products, specifically Excel and Google Drive

WORKING CONDITIONS

Schedule is typically Monday through Friday weekly and some weekends. Must be flexible to accommodate coverage in the event that a shift lead is out. Work is performed in an operational warehouse environment.

PHYSICAL REQUIREMENTS

Employee may experience the following physical demands for extended periods of time: Standing, walking, lifting, stooping, and sitting.

DIRECT REPORTS

Logistics/Material Handling and Returns Administrators.

Must be at least 21 years old.

Export Control Compliance Notice

This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.