What are the responsibilities and job description for the Technical Support Specialist - Full Time/Temporary Position position at Palmetto State Armory L?
JOB PURPOSE
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to calls, emails, and monitors the Service Desk. Runs diagnostic programs, isolates problem(s), determines, and implements solution.
DUTIES AND RESPONSIBILITIES
- Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstation hardware, software, networked peripheral devices, and cabling.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Network as needed.
- Install, modify, and repair computer hardware and software.
- Respond to queries either in person, over the phone or via email.
- Train computer end users.
- Respond to incidents from the Service Desk and email messages for end users seeking help.
- Walk end user through problem-solving process.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
QUALIFICATIONS
Qualifications include:
- A demonstrated knowledge of PC and MAC OS
- Hands-on hardware troubleshooting experience
- Excellent communication, interpersonal, and customer service skills are required.
- Able to communicate effectively with people at all levels.
- Conduct research into issues and products as required.
- Effectively prioritize and execute tasks in a fast-growing environment.
- Able to present ideas in a user-friendly language in a team-oriented, collaborative environment.
- High school diploma required. Professional Certifications (Comptia/Microsoft) preferable but not required. A combination of experience, certifications, and education will be considered.
WORKING CONDITIONS
Work is performed in an operational office environment to include on-call.
PHYSICAL REQUIREMENTS
Employee may experience the following physical demands for extended periods of time: Sitting for extended periods of time; use of hands and fingers to operate a computer keyboard, mouse, sorter, power tools, and to handle other computer components; occasional climbing or bending to inspect cables in floors and ceilings; lifting and transporting of moderately heavy objects, such as computers and peripherals.
DIRECT REPORTS
Not Applicable.
Must be at least 18 years old.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Export Control Compliance Notice
This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. JJE Capital Holdings may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.