Medical Front Desk

We are seeking a professional and detail-oriented Medical Front Desk Representative committed to delivering excelling patient service.
To learn more about PPCP, visit www.PalmettoPrimaryCare.com

• Offer 401K with generous company match
• Medical, Dental, Vision Benefits
• Short Term and Long Term Disability Offered

Essential Duties and Responsibilities

• Greet and check in patients in a courteous, professional, and timely manner
• Verify and update patient demographic and insurance information in the practice management/EHR system
• Collect co-pays, deductibles, and outstanding balances at time of service
• Schedule, reschedule, and confirm patient appointments via phone, in person, or through the patient portal
• Answer multi-line phone system, screen and route calls appropriately, and take accurate messages
• Scan and upload patient documents (ID, insurance cards, consent forms) into the EHR
• Check patients out, schedule follow-up appointments, and provide visit summaries or after-visit instructions as directed
• Maintain patient confidentiality and comply with HIPAA regulations at all times
• Communicate with clinical staff regarding patient arrivals, delays, and scheduling changes
• Manage the waiting room environment, including monitoring wait times and communicating delays to patients
• Process incoming and outgoing mail and faxes
• Reconcile daily co-pay/cash collections and prepare deposit logs
• Maintain a clean, organized, and professional front office/reception area

Non-Essential Duties and Responsibilities

• Assist with ordering front office and clinic supplies
• Assist with training new front desk staff
• Assist with special projects or administrative tasks assigned by the Site Supervisor
• Provide general office support such as photocopying or organizing patient education materials

Required Knowledge, Skills, and Abilities

Knowledge

• Working knowledge of medical terminology
• Familiarity with HIPAA privacy and confidentiality regulations
• Understanding of health insurance types (HMO, PPO, Medicare, Medicaid), co-pays, and deductibles
• Knowledge of electronic health record (EHR) and practice management software (e.g., eClinicalWorks)
• Basic knowledge of office equipment (multi-line phones, fax, scanner, copier)

Skills

• Strong verbal and written communication skills
• Proficient in Microsoft Office (Word, Outlook, Excel) and general computer navigation
• Accurate data entry and typing skills
• Strong organizational and time-management skills
• Excellent customer service and interpersonal skills
• Basic math skills for handling payments and reconciling cash drawers

Abilities

• Ability to multitask and prioritize in a fast-paced, high-volume environment
• Ability to remain calm, courteous, and professional under pressure or with difficult patients
• Ability to work independently and as part of a team
• Ability to maintain confidentiality and exercise sound judgment
• Ability to adapt to changing schedules, protocols, and patient needs
• Bilingual ability is a plus, depending on patient population

Education and Experience

• High school diploma or GED required; Associate's degree or medical office certification preferred
• 1–2 years of experience in a medical office, healthcare, or customer service setting preferred
• Experience with EHR/practice management systems preferred

Mental Requirements

• Ability to concentrate and maintain attention to detail for extended periods
• Ability to handle multiple interruptions and competing priorities simultaneously
• Ability to exercise sound judgment and decision-making, particularly regarding patient confidentiality and emergency situations
• Ability to remain composed and professional when managing stressful interactions with patients, families, or staff
• Ability to comprehend and follow verbal and written instructions accurately
• Ability to adapt quickly to changes in workflow, scheduling, or clinic protocols

Physical Requirements

• Ability to sit for extended periods (up to 8 hours per shift) at a front desk/reception workstation
• Ability to perform repetitive tasks such as typing, answering phones, and data entry
• Occasional standing, walking, bending, and reaching
• Ability to lift and carry up to 15–20 lbs (e.g., paper, supplies)
• Manual dexterity sufficient to operate a computer keyboard, phone system, and office equipment
• Visual acuity sufficient to read computer screens, patient charts, and printed documents
• Ability to hear and communicate clearly in person and by telephone, including with patients who may have hearing or speech difficulties

Work Environment

This position operates in a clinical outpatient office setting. The noise level is generally low to moderate. The employee may be exposed to individuals who are ill and must follow standard infection control precautions (e.g., hand hygiene).

Non-exempt position responsible for serving as the first point of contact for patients, visitors, and callers in the outpatient clinic. This role is responsible for creating a welcoming, professional, and efficient patient experience from check-in through check-out, while accurately managing scheduling, registration, insurance verification, and administrative tasks that support the clinical team. The position requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced medical environment while maintaining strict confidentiality of patient information (HIPAA compliance).

EOE