What are the responsibilities and job description for the Program Manager, SCSEP position at Palmetto Goodwill?
This is a grant-funded position providing support for the Mission Services SCSEP Program.
SCSEP (Senior Community Service Employment Program) is an on-the-job training and employment program designed to help those aged fifty-five (55) and older update their jobs skills, build work experience and confidence, and continue to have economic security and well-being.
Responsible for developing, planning, coordinating, implementing, and managing assigned programs to meet goals and objectives laid out by funding partners and leadership team. Leads a high‐performing team to support clients in achieving their full potential trough career credentialing, supportive services, and job placement. Works with Director of Grants & Programs to effectively plan, execute, and manage revenue and expense budgets for the assigned programs, as well as managing the areas of Program Development; Program Implementation; Program Management; and Programmatic and Financial Compliance.
Program Development
• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and
Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Assists with researching pilot, partnership and original design programs.
• Assists with grant proposals.
• Monitors market trends, participant data, and prospect participant data based on population and
geography‐ specific data to help guide conversations and inform decisions regarding new program
implementation, program expansion, and program management.
Program Implementation
• Supports uniformity of regulations, policies, and procedures; works to ensure high quality
client experiences; oversees adherence to high standards across all programs.
Program Management
• Oversees the work of assigned program staff.
• Monitors and measures program effectiveness utilizing metrics and scorecards.
• Maintains a strong knowledge of grant regulations and relevant information, including funding
allocations, processes, laws, rules, and regulations.
• Supports uniformity of regulations/policies/procedures, quality client experience, high standard
across all programs.
• Tracks and reports on the effectiveness and efficiency of all assigned programs, including data
collection including Mission Impact Data Analytics for all assigned programs.
• Responsible for assigned program reporting to funded partners.
• Assists with Mission Services Monthly and Annual Statistical Reporting.
Programmatic and Financial Compliance
• Supervises data collection including Mission Impact Data Analytics for all assigned
programs.
• Responsible for programmatic compliance and finance audits.
• Assists with Mission Services Monthly and Annual Statistical Reporting.
• Participates in all internal and external programmatic audits.
• Works closely with the compliance team.
Other
• Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor and other regulatory standards.
• Performs other job‐related tasks and duties as assigned.
Provides leadership, training, development, and supervision of assigned program staff.
Responsibilities include hiring and training employees, addressing complaints, and resolving problems. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.