Retail Shift Leader - FT - Johns Island

Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail

center by performing the following duties personally or through supporting team members.

Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and

Excellence. (I-CARE Values)

· Provides amazing customer experiences to all internal and external customers. (ACE Values)

· Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,

Excellence) values.

· Embraces an expectation of learning and growth. Enthusiastically participates in training and development.

· Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team

members feel respected, accepted, and included.

· Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back,

Sort)

· Sorts, prices, and stocks hardline donations for sale according to established expectations.

· Sorts, tags, and stocks softline donations for sale according to established expectations.

· Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up

change for maximum mission impact.

· Accurately records donations, production of merchandise and specified tasks.

· Exceeds established production goals corresponding to role in retail location.

· Maintains clean work environment.

· Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles

through evaluation.

· Obtains and maintains forklift and walk-behind stacker certification.

· Obtains and maintains first-aid / CPR / BBP certification.

· Trains team members as they are on boarded. Ensures that a positive example is set for all team members.

· Recognizes when team members need coaching and provides immediate coaching when applicable.

· Issue refunds and resolves customer concerns.

· Reports known or suspected security and/or theft problems to a member of store management,

appropriate District Manager, and/or Asset Protection department.

· Complies with all agency policies, procedures, and safety standards throughout all work areas;

maintains same to meet CARF, Department of Labor, and other regulatory standards.

· Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or

Retail Assistant Store Manager; see Supervisory Responsibilities below.

· Performs all administrative and clerical duties including but not limited to completing opening/closing duties,

making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager

in accordance with established guidelines. · Performs other job-related duties as assigned.

Qualifications:

Must be able to:

· Read and interpret memos and operating and procedure manuals.

· Effectively present standard information in one‐on‐one situations to customers and other team

members of the organization using tact, courtesy and cooperativeness.

· Add/subtract two digit numbers and multiply and divide by 10's and 100's.

· Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

· Deal with problems involving a few concrete variables.

· Operate a telephone, multi-key register, typewriter, computer, fax machine, and material handling

equipment.

· Obtain and maintain Forklift/Stacker and CPR/First Aid certifications.

· Perform data entry and keyboarding.

· Instruct or verify the work of others.