Office/Sales Administrator

Description

Reports To: Business Manager

Summary

The primary duty of the Office/Sales Administrator is to answer incoming calls then forward or transfer calls to the appropriate personnel. They will serve as the greeter and the “face” of the company by greeting customers, vendors, applicants and various people from the community. This position also requires various administrative tasks such as data entry, postings, distributing mail, managing calendars, writing effective emails. Additionally, the sales portion of this position requires handling walk-in and call-in customers for new and used trucks.  The candidate will see the customer through the entire process, including preparing and filing title documents.  Occasional travel to and from the post office and the clerk's office is required, as well as other duties as assigned.

Essential Responsibilities

• Answer, screen, and forward telephone calls.
• Greet walk-in customers and other visitors.
• Obtain or send information or documents using a computer, mail or fax machine.
• Scanning in documents to appropriate portals. 
• Perform other administrative support tasks, such as keeping appointment calendars, data entry, postings, and ordering supplies.
• Copy, file and maintain documents and records.
• Collect, sort, distribute and prepare mail and courier deliveries.
• Greet and handle walk-in and call-in customers for new and used trucks.
• Preparation and filing of title paperwork

Requirements

Competencies

• Ability to provide excellent customer service, via telephone or face to face
• Excellent communication skills both written and verbal
• Excellent listening skills
• Customer oriented
• Basic computer skills
• Ability to multi-task
• Top notch organizational skills

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly skilled in greeting guests in a courteous and professional way
• Well versed in managing multiple line phone system and handling multiple incoming calls simultaneously.
• Demonstrated ability to answer queries of visitors and direct them to the right person
• Committed to provide exceptional customer service and to clients and coworkers
• Excellent knowledge of administrative and clerical procedures
• Adept at giving accurate and detailed information to visitors and callers
• Able to handle difficult clients tactfully
• Expert user of MS Word, Excel, Outlook and front desk software applications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sufficient manual dexterity to operate standard office equipment (or operate a PC)

The noise level in the work environment is usually low and conducive to an office environment.

The position requires long time periods of sitting.

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Position Benefits and Compensation Package

This is a full time position. It includes Health Insurance, a 401K Retirement Program, Vacation, Employee Assistance Program, a Clean Smoke and Drug Free Environment and Other Benefits.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of about 700 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week. 

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you. 

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year, and are what have kept us On the Road Since 1965.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.

Revised: August 2025