What are the responsibilities and job description for the Service Coordinator position at Palmer Johnson?
Palmer Johnson has a great opportunity for a Service Coordinator in our Santa Fe Springs, CA location. The Service Coordinator is responsible for providing service-related solutions to our customers by working with our service team to provide quotes, schedule service, order parts, and perform other administrative duties.
Who We Are
Palmer Johnson provides industry-leading drivetrain and engine solutions across the off-highway market, serving OEMs and end users. With over 45 years of success, we pride ourselves on world-class service, technical expertise, and a culture that values people just as much as performance. We’re a national remanufacturer and authorized distributor representing such vendors as Twin Disc, ZF, Dana Spicer, Kessler, Funk/John Deere, Carraro, and more. Equipment OEM lines include JLG, Genie, Hyster, JCB, Manitou-Gehl, Brandt Hi-Rail Trucks and more. With 45 years of excellence, we know that our people are our greatest asset. We are committed to providing an atmosphere that encourages growth, creativity, and job satisfaction.
About the Role
The Service Coordinator is responsible for building and maintaining professional relationships with service and remanufacturing customers. Our Service Coordinators play an integral role in this commitment to our customers, ensuring that parts arrive on time and that our Service Manager and Technicians are supported. This role reports to the local Service Manager but is also part of a company-wide SVC team that helps administer our Service Department’s overall needs.
What You’ll Do
- Act as a primary contact for customer service inquiries and provide timely updates
- Schedule and coordinate in-shop and field service work
- Manage service orders, quotes, and ticketing system tasks (OTRS)
- Source, price, and order parts; resolve discrepancies with vendors
- Monitor service progress, labor accuracy, and documentation
- Support technicians and Service Managers to ensure efficient operations
What You Bring
- Strong written and verbal communication skills
- Ability to multitask and work with a sense of urgency
- 2 years of work experience in customer service, preferably in an industrial or technical environment
- Problem-solving mindset with attention to detail
- Basic mechanical aptitude and the ability to read and understand assembly manuals, drawings, and schematics
- Proficiency in Microsoft Office and general computer systems
- Positive attitude and desire to work in a collaborative environment
Why You’ll Love Working Here
- Award-winning culture – fun, un-corporate, and full of support
- Competitive base compensation
- Robust benefits package:
- 401(k) with company match
- Health, dental, and vision insurance
- Life and disability coverage
- Paid time off 8 paid holidays
- Wellness initiatives and more!
Palmer Johnson is an equal-opportunity employer that is committed to hiring a diverse workforce representing the many personalities and cultures in our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $24 - $28