Order Processing & Customer Service Professional

Order Processing/Customer Service – Join Our Team at Palmer Industries

Are you detail-oriented, organized, and passionate about delivering exceptional customer experiences? Palmer Industries, a leader in custom metal furniture for the architectural and designer markets, is seeking a motivated and detail-focused Order Processing/Customer Service professional to join our close-knit team.

Our products are of the highest quality, designed for upscale bath and kitchen dealers, as well as the designer and hospitality markets. As a key member of our team, you will play an essential role in ensuring smooth order processing, resolving customer inquiries, and maintaining trust and satisfaction within our network.

What You’ll Do

This role focuses on supporting our customers and internal teams through accurate and efficient order processing. Responsibilities include:

Order Management:

• Process sales orders with precision and ensure all details are accurately documented.
• Review work orders and project specifications before entering them into production.
• Track orders through the production process and proactively follow up to ensure timely delivery.

Customer Support:

• Provide phone and email support to address customer inquiries and resolve issues.
• Collaborate with sales administration and technical teams to deliver seamless service.
• Keep customers informed about their order status and address any concerns promptly.

What We’re Looking For

We’re looking for a candidate who thrives in a fast-paced environment, pays close attention to detail, and enjoys working collaboratively. Key qualifications include:

• Experience with ERP systems like Syteline/CSI and CRM tools such as HubSpot.
• Proficiency in Microsoft Office, including advanced Excel skills, and familiarity with Smartsheets.
• Strong organizational skills and ability to multitask effectively.
• Excellent verbal and written communication skills.
• Mechanical aptitude or familiarity with house construction (e.g., cabinetry, plumbing, or metalwork).

Why Join Palmer Industries?

At Palmer Industries, we understand, respect, and care for our customers—and we do the same for our team. As part of our company, you’ll benefit from:

• Training: Hands-on training to master our products, processes, and tools.
• Team Environment: A supportive and collaborative workplace that values your contributions.
• Growth Opportunities: A chance to develop your skills and grow within the company.
• Compensation based on experience.

Ready to Apply?

If you’re ready to join a team dedicated to craftsmanship, quality, and customer satisfaction, we’d love to hear from you! Please submit your resume and a brief cover letter explaining why you’d be a great fit for Palmer Industries.

Compensation Based On Experience