What are the responsibilities and job description for the Desktop Support Engineer position at Palmer Group?
Job Details
Are you ready to launch your IT career in a dynamic and fast-paced financial environment? Our downtown-based financial company is seeking a motivated and detail-oriented Desktop Support Engineer to join our growing team on a contract-to-hire basis. This is a unique opportunity to gain hands-on experience with cutting-edge infrastructure technologies while supporting critical systems that drive financial operations. If you're passionate about IT infrastructure and eager to grow within a collaborative and innovative organization, we want to hear from you!
Work model:
- On-Site
What you will do:
- Provide assistance with support of new and existing technologies and product implementation
- Deliver outstanding customer service by responding to business partners' emails, instant messages, and calls
- Collaborate directly with business partners to identify needs, design solutions, and resolve problems
- Ensure effective learning and contributions through a comprehensive understanding of technical functionality, usability, security, design, and system operations
- Research complex solutions in a dynamic environment, both collaboratively and independently
- Articulate technical concepts to business stakeholders and business objectives to technical teams throughout the organization
- Utilize multiple tools and technologies, including Microsoft Office, Windows OS, mobile devices (iOS/Android), a laptop/desktop/iPad, Virtual Desktops, and Device Management (Microsoft Azure/Intune)
What you will need to be successful:
- Bachelor's degree in science, technology, engineering, or a math-related field (preferred) or equivalent work experience
- Work/internship experience in an IT troubleshooting, IT support, or IT customer service role, or related experience (recommended)
- Strong technical and engineering mindset with a focus on root cause analysis and end-to-end problem ownership
- Outstanding problem-solving and conceptual skills
- Excellent time management, organizational, planning, decision-making, analytical, and communication skills
- Willingness and capability to learn new technology and pursue continuous growth
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.