What are the responsibilities and job description for the Customer Service Representative position at Palmer-Donavin?
The Customer Service Representative is the day-to-day point of contact with customers in a wholesale business-to-business environment. They help customers with order placement by answering customer questions concerning product lines, pricing, credit terms, delivery schedules, product uses, and inventory levels. This position also serves as support to our Outside Sales staff.
Key Responsibilities:
- Check inventory records to confirm product availability and initiate procurement or inter-branch transfers when needed.
- Enter and manage customer orders, document interactions, and track follow-up actions.
- Resolve customer service issues, billing complaints, and handle returns, exchanges, and refunds.
- Upsell products and suggest related items to enhance customer purchases.
- Maintain accurate records of customer transactions and communications.
- Send out product samples and literature to support sales and customer engagement.
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Qualifications:Qualifications:
- High school diploma or equivalent certification
- College courses or equivalent training and experience preferred
- Previous sales and/or customer service skills preferred
- General knowledge of Microsoft Word, Outlook, and Excel
Requirements:
- Signed confidentiality agreement (completed during onboarding)