What are the responsibilities and job description for the Client Relations Specialist position at Palm Car Reserve?
Customer Relations Manager – Palm Car Reserve | Boca Raton, FL
About Us
Palm Car Reserve is Boca Raton’s premier luxury car storage and social club, offering an exclusive environment where car enthusiasts can safely store, showcase, and connect over their passion for automobiles. Our facility combines concierge-level vehicle care with an elevated lifestyle experience — a space where community and craftsmanship meet.
About the Role
We are seeking a Customer Relations Manager who will be the face of Palm Car Reserve — someone who embodies our brand’s elegance, professionalism, and passion for exceptional service. You will build and maintain strong relationships with members, coordinate daily operations related to customer experience, and help create a welcoming and luxurious atmosphere for our clients and guests.
Key Responsibilities
• Serve as the primary point of contact for members, guests, and partner dealerships
• Manage inquiries, tours, memberships, and event RSVPs
• Ensure a premium client experience throughout every touchpoint
• Support event coordination and partnerships with luxury automotive and lifestyle brands
• Oversee scheduling and logistics for vehicle drop-offs, pick-ups, and special requests
• Work closely with the management team to enhance customer service and membership programs
• Maintain the brand’s tone and standards across all communications
Qualifications
• Bilingual in English and Spanish (prefered)— ability to communicate clearly and professionally with clients in both languages
• Strong interpersonal and communication skills
• Experience in hospitality, automotive, luxury retail, or customer relations preferred
• Professional appearance and attention to detail
• Ability to multitask and stay organized in a fast-paced environment
• Passion for cars and a lifestyle-driven culture is a plus
• Flexible schedule (availability for occasional evening or weekend events
What We Offer
• A dynamic work environment surrounded by luxury vehicles and like-minded enthusiasts
• Opportunities to grow with a unique brand in the luxury automotive and lifestyle space
• Membership and event perks
Location: Boca Raton, FL
Job Type: Full-time