What are the responsibilities and job description for the Manger of Information Technology position at Pali Mountain?
Job Title: Manger of Information Technology (IT)
Location: Pali Mountain – San Bernardino Mountains, CA
Schedule: Full-Time, On-Site
Compensation: $60,000–$80,000 annually
Location: Pali Mountain – San Bernardino Mountains, CA
Schedule: Full-Time, On-Site
Compensation: $60,000–$80,000 annually
About Pali Mountain:
Pali Mountain is a 250-acre residential facility nestled in the beautiful San Bernardino Mountains. With 850 beds, over 80,000 square feet of operational space, and a blend of hospitality, outdoor education, and camp programming, we are a dynamic and high-tech operation... in the woods. Our IT Director helps ensure everything from WiFi to radios to speakers works seamlessly.
Position Overview:
We're seeking a technically sharp, big-picture thinker who can also climb a ladder to realign a WiFi bridge when a windstorm shifts it. The Manager of IT at Pali Mountain manages a hybrid PC/Mac environment with roughly 100 endpoints, supports wired and wireless infrastructure (including a fiber installation project), and ensures all systems are up and running.
Core Responsibilities:
Network & Infrastructure
- Oversee and maintain network health across all systems (landline, microwave, SkyLink, and in-progress fiber).
-
Lead inventory, configuration, and monitoring of:
- WiFi bridges (Unifi)
- VLANs & switch hierarchy (with STP loop protection)
- Access points
- Meraki and other managed devices
- Coordinate fiber project testing, termination, and transition with Operations.
Endpoint & Device Management
- Manage approx. 100 computers (PC and Mac) including onboarding, imaging, patching, and software health via tools like Ninja and TeamViewer.
- Oversee all iPads in cabins and administrative use, ensuring maps and data are up to date.
- Maintain radio systems: inventory (FileMaker), configuration (Motorola software), firmware updates, and QR-coded self-check in/out.
- Maintain loudspeaker/sound system functionality across campus.
Help Desk & Support
- Serve as the primary on-site help desk for staff hardware/software/internet troubleshooting.
- Coordinate with off-site IT support vendors for escalated issues.
- Ensure seamless integration of software across accounting (PC), operations, education, and hospitality (Mac-heavy environments).
Systems Oversight
- Ensure server performance and data backup redundancy.
- Work closely with Accounting to manage any finance-system-specific server needs or integrations.
- Lead monthly health checks on all tech systems (software, hardware, and connectivity).
Asset Management
- Maintain detailed inventory logs including purchase dates, depreciation values, and replacement timelines.
- Track switchgear, access points, radios, laptops, tablets, and other tech assets with labeling and digital logs.
Project Management
- Lead and document IT projects like network upgrades, large equipment rollouts, and summer changeovers.
- Collaborate cross-departmentally for seasonal planning and tech needs.
Preferred Qualifications:
- 5 years of IT experience, preferably in hospitality, camp, or education settings
- Strong networking skills (VLAN, STP, Unifi, Meraki)
- Comfortable managing both PC and Mac systems
- Familiarity with FileMaker, Motorola radio management software, and device monitoring tools
- Able to physically access remote buildings (including light hiking and ladder work)
- Hands-on troubleshooting skills with a calm and proactive demeanor
Compensation & Benefits:
- Salary: $60,000–$80,000 depending on experience
- Full benefits: Health, Dental, Vision,
Salary : $60,000 - $80,000