What are the responsibilities and job description for the Mortgage Representative position at Paladin Consulting?
Job Title: LOS Implementation Support Representative
Work Location: Dallas, TX
Duration: Long-term contract
Education/Experience Required: 2 years mortgage experience; Experience with software configuration (LOS), workflow support, and troubleshooting
Job Description
- The LOS Implementation Support Representative role involves providing technical design and support for the custom configurations of our Loan Origination Systems (LOS).
- Tech will assist with building the software layout specified by the users, and ensuring the smooth operation of the system, often requiring a strong understanding of their workflows.
Responsibilities :
- Addressing workflow with mortgage companies, providing software set up, and resolutions to streamline their processes.
- Understanding and supporting workflows across different departments roles
- Monitoring system performance, identifying potential issues, and working with development teams to resolve problems is important.
- Communicating effectively with users, developers, and other team members, and collaborating on solutions.
Skills & Qualifications :
- 2 years mortgage experience
- Call center experience
- Experience with software configuration (LOS), workflow support, and troubleshooting
- Analytical, excellent communication skills, and mortgage compliance knowledge
- Not a call center role, but will make a few outbound calls and email follow-up
- LOS experience required, PATH or Encompass a huge plus
- Technically savvy, analytical, reliable/punctual, and patient with customers, team player
- Detailed and Self-motivated, as well as strong time management skills
- STRONG communication skills – written AND verbal communication skills