What are the responsibilities and job description for the Insurance Customer Service Representative position at Palacio Miller Insurance Agency?
Join the Palacio Miller Insurance Agency, a reputable establishment committed to delivering outstanding insurance services to individuals and businesses in Collierville, TN, and Louisville, Kentucky. We are currently seeking a dedicated Insurance Customer Service Representative to be a valuable part of our team in both locations. As a key player in our office, you will engage with clients directly, providing exceptional service in a professional, positive, and inviting manner. Our commitment to fostering a welcoming and inclusive environment for both clients and employees sets us apart in the industry. You'll be the friendly face and helpful voice clients rely on for their insurance needs while having the opportunity to grow and develop within a supportive team. Embrace the chance to make a difference in the lives of our customers and be a part of a locally cherished community.BenefitsAnnual Base Salary Bonus OpportunitiesHands on TrainingMon-Fri SchedulePaid Time Off (PTO)Career Growth OpportunitiesAppreciation lunchesWeekly Team MeetingsTeam Building EventsHome Work Life BalanceBonus OpportunitiesResponsibilitiesClient Interaction: Address customer inquiries and concerns, ensuring a positive and supportive experience with each interaction.Policy Maintenance: Assist clients with policy updates, including changes to coverage, beneficiaries, and payment methods.Claims Assistance: Guide clients through the claims process, offering step-by-step support and answering any questions they might have.Information Dissemination: Provide clients with accurate and timely information on insurance policies, procedures, and regulations.Customer Retention: Engage with clients to understand their needs and foster loyalty to the Palacio Miller Insurance Agency.Team Collaboration: Work closely with team members to ensure a seamless customer service experience.RequirementsEducation: High school diploma or equivalent required; college degree preferred.Experience: A minimum of two years in a customer service role, preferably within the insurance industry.Communication: Strong verbal and written communication skills are essential.Problem-Solving: Proven ability to resolve conflicts and provide solutions efficiently.Technical Skills: Proficiency in Microsoft Office Suite and familiarity with CRM software.Customer Focused: Excellent interpersonal skills and the ability to build customer relationships.Time Management: Capable of managing multiple tasks in a fast-paced environment effectively.License, prefer willing to train. Licensing assistance available.
Salary : $35,000 - $42,000