Pala Casino - Super Mart Deli Supervisor

Location: Pala, CA

Supports Manager/Assistant Manager with managing and coordination of the daily operations of the Mini Mart/ Deli facility. Partner with the Store Manager/Assistant Manager to build high performing Team Members through coaching and development. Interacts with guests and vendors to enhance convenience store/deli experience and to increase sales profitability. Leads the store independently in the absence of upper management.

• 2 years management and/or supervisory experience.
• 2 years cash handling experience and able to adapt to any POS Systems.
• Excellent guest service, communication and interpersonal skills required.
• Proficient in Microsoft Office (Word, Excel and Outlook).
• Basic administrative office functions such as telephone system use, 10 key, fax machine and handheld scanners.
• Proficient in register transaction processes.
• Independent, self-motivated, and detailed oriented.
• Ability to multi-task.
• Excellent organizational skills.
• Ability to be flexible with schedule.
• Able to remain calm, composed and professional under pressure.
• Ability to assess different situations and determine correct results in a quick and professional manner.
• Must read, write, and speak English.
• Ability to obtain and maintain the (RBS) Responsible Beverage Training Certification.

Essential Job Functions:

• Ability to successfully “open” and “close” the store, ensuring Team Members perform tasks on checklist.
• Provide high quality guest service at all times.
• Conduct all cashier functions, and approve all returns, refunds and voids.
• Maintain appropriate records, receipts and summaries for all orders and deliveries from vendors.
• Constantly working in a food prep environment; which includes use of the hand-truck, service deli slicer, microwave oven, rotisserie, and washing of food prep equipment.
• Verify shipments are received and accurately processed through company inventory system.
• Supervise and maintain accuracy of any price changes including fuel; and implement changes if needed.
• Train new Team Members in all aspects of the Mini Mart and Deli operations.
• Support upper management in reaching sales goals.
• Direct and prioritizes the daily activities and tasks of the Mini Mart Team Members.
• Anticipate problems and implements measures to preserve the safety of Team Members and all others in the work location.
• Available 24-hours to respond to problems and/or emergencies.
• Assist upper management in inventory and cash control procedures, including cash safes, and register audits.
• Manage all guest complaints and concerns in a prompt professional manner.
• Notify the upper management of any wrong doings or activities.
• Provide input to the upper management regarding ideas, goals, objectives, strategies, and other information required for proper operation of the Mini Mart.
• Provide feedback to upper management of Team Member’s performance and productivity.
• Ability to schedule work hours, days off and PTO based on business needs.
• Verify and approves Team Members work time for payroll processing.
• Helps perform periodic competitor surveys including pricing and conditions.
• Assists meeting with vendors on a “weekly basis” to discuss new items and buy-down promotions, fast sellers, slow sellers, deficiencies and buying trends, etc.
• Assist with all store reset merchandising, creating schematics if necessary.
• Guarantee product quality by following the basic procedures of “First in First Out” (FIFO) inventory procedures.
• Directs to ensure inventory is replenished on the display sales floor including walk in coolers, hot food areas and produce areas.
• Ensure all “fast food” is maintained at the proper holding temperatures and kept fresh throughout the day.
• Communicate with upper management for the purpose of discussing policy implementation, changes, new merchandise, etc.
• Insure all fast food is maintained at the proper holding temperatures and kept fresh throughout the day.
• Perform other duties as assigned.

Pay: $50,000.00 - $52,000.00 per year

Work Location: In person

Benefits:

Salary : $50,000 - $52,000