What are the responsibilities and job description for the Solutions Sales Support Specialist Americas position at PAL SOLUTIONS LLC?
About the job
We’re looking for a scientifically minded communicator who thrives on the road and excels at turning complex technology into clear, compelling solutions. As our Solutions Sales Specialist AMERICAS, you’ll partner directly with OEMs, VARs, and end‑users to shape automated sample preparation workflows that make a real impact in analytical labs. This role is perfect for someone who loves engaging with customers, can translate scientific needs into practical applications, and can guide clients toward the right solution. If you’re energized by travel, hands‑on workflow development, and building strong technical relationships across the AMERICAS, you’ll fit right in.
In this role, you will be responsible for:
- Provide Support (Tradeshows, Posters, Seminars, Customer Meetings) for the assigned customers in the Region and in alignment with the company priorities and agreed by the superior (Director of Key Accounts AMERICAS)
- Provide support to the Key Account team AMERICAS for new customer project acquisition, proof of concept, technical concept and technical selling
- Regular Reporting within the Sales and Product Management Teams using Salesforce, Joint Meetings and one-on-one meetings with direct superior.
- Market Analysis of AMERICAS market and provide regular feedback to Headquarters.
- Customer (OEM) training and support
- Regularly exchange and align with product management and market segment teams in the Swiss headquarters
- Prepare application notes of best practice solutions for marketing purposes
- Coordination of application development with external partners
- Development, implementation, validation and documentation of automated sample prep methods for LC-MS, GC-MS analysis and possible other markets such as ICP-MS, spectroscopy and growth markets.
- Verification and documentation of scripts to control PAL Systems
- Support Product Management to do Product Performance Tests under lab conditions.
- Creation of technical documents for use and support for OEM partners
Required Skills & Education:
- Bachelor's of Science (such as Chemistry or Engineering, etc.) preferred.
- Fully understand & experienced in development and implementation of automated sample prep methods for LC-MS, GC-MS analysis and possible other markets such as ICP-MS, spectroscopy and growth markets.
- Experience with Microsoft Office and database management,
- Strong organizational & technical skills with the ability to multi-task
- Driven to succeed in collaborative settings, with a focus on continuous improvement and cross-functional teamwork