Front Desk Receptionist/Patient Coordinator

Job Overview
We are seeking an energetic and detail-oriented Front Desk Receptionist/Patient Coordinator to join our healthcare team. In this vital role, you will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks efficiently. Your proactive approach will ensure smooth clinic operations, accurate documentation, and a welcoming environment for all patients. This position offers an exciting opportunity to contribute to patient care coordination and office management in a fast-paced medical setting.

Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression and smooth check-in process
• Verify patient insurance coverage through insurance verification procedures, including Medicare and other third-party payers
• Schedule appointments accurately using EMR (Electronic Medical Records) systems such as Epic, Meditech, or eClinicalWorks
• Collect and process payments, including medical collections and billing procedures, ensuring compliance with HIPAA regulations
• Manage multi-line phone systems with professional phone etiquette, directing calls efficiently and taking detailed messages when necessary
• Maintain organized medical records, files, and documentation review to ensure accuracy and confidentiality in accordance with health information management standards
• Assist with intake procedures, including updating patient information, reviewing care plans, and supporting medical administrative support tasks

Requirements

• Proven experience in a medical office environment or healthcare setting, preferably as a medical receptionist or front desk coordinator
• Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, Dentrix or Eaglesoft is highly desirable
• Familiarity with medical coding (ICD-10, CPT) and billing processes including ICD coding and Medicare claims processing
• Excellent communication skills with the ability to handle patient inquiries professionally and courteously
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Proficiency in computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing)
• Knowledge of HIPAA regulations to ensure patient privacy and confidentiality at all times
• Ability to manage multiple tasks efficiently in a busy clinic environment with strong organizational skills
• Join our team as a Front Desk Receptionist/Patient Coordinator where your dedication will directly impact patient satisfaction and clinic success. We value your skills in medical administration, customer service excellence, and office management—help us create a welcoming space for every patient who walks through our doors!

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Free parking
• Health insurance
• Paid time off

Work Location: In person

Salary : $19