Front Desk Coordinator (Receptionist)

Position Overview

LEARN DC is seeking a highly organized, professional, and welcoming Front Desk Coordinator to serve as the first point of contact for students, families, staff, and visitors. This role is essential to ensuring a safe, efficient, and positive school environment while supporting daily operations and administrative functions.

The ideal candidate is detail-oriented, responsive, and able to manage multiple priorities in a fast-paced school setting, while maintaining strong customer service and professionalism.

Key Responsibilities

Front Office & Customer Service

• Greet and assist students, families, staff, and visitors in a warm, professional manner
• Ensure all visitors follow school safety protocols, including sign-in procedures
• Serve as the face of LEARN DC, creating a welcoming and organized front office environment

Communication Management

• Answer and direct incoming phone calls promptly and professionally
• Take accurate messages and respond to general inquiries
• Monitor and respond to general school email accounts as needed

Scheduling & Coordination

• Manage calendars for school leaders and shared spaces (e.g., conference rooms)
• Schedule meetings, appointments, and family conferences
• Coordinate logistics for internal meetings and school events

Office Operations & Organization

• Maintain a clean, organized, and well-stocked reception area
• Manage incoming and outgoing mail, packages, and deliveries
• Support office systems to ensure efficiency and organization

Administrative Support

• Assist with data entry, filing, and document management
• Support enrollment and registration processes as needed
• Collaborate with the Operations Manager and administrative team on school-wide tasks
• Provide additional administrative support to staff and leadership as assigned

Qualifications

• High school diploma required; associate’s or bachelor’s degree preferred
• 1–3 years of experience in a receptionist, administrative, or customer service role (school setting preferred)
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Google Workspace and/or Microsoft Office
• Commitment to maintaining confidentiality and professionalism

Preferred Qualifications

• Experience working in a school or educational setting
• Familiarity with student information systems or enrollment platforms
• Experience supporting compliance-related documentation (e.g., enrollment, records)

Core Competencies (Aligned to LEARN DC)

• Personally Aligned: Demonstrates professionalism, reliability, and a commitment to the school’s mission
• Executes & Achieves: Follows through on tasks with accuracy and urgency
• Interpersonal: Builds positive relationships with families, students, and staff
• Strategic Thinking: Anticipates needs and proactively supports school operations

Why Join LEARN DC?

• Be part of a growing, mission-driven charter school serving a diverse student population
• Work in a collaborative, supportive environment with strong family and community partnerships
• Play a critical role in shaping the daily experience of students and families