What are the responsibilities and job description for the Housekeeping-Asst Mang position at PAH Management?
At PAH Management, a Housekeeping Asst Manager is responsible for planning and managing the room and related area's operations of the hotel to achieve customer {guests, employees, and corporate) satisfaction and quality service while meeting/exceeding financial goals
Responsibilities will include but not be limited to:
- Responsible for short- and long-term planning and the management of the hotel’s housekeeping operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
- Solid understanding of housekeeping and laundry supplies and pars
- Teach employees the importance of, and how to greet guests and courteously solve guest requests.
- See that inspection program is consistently maintained.
- Assure all safety and security policies and procedures are followed.
- Work closely with all other Departments
- Inspect some rooms daily.
- Experience purchasing linens and housekeeping supplies.
- Current on latest housekeeping and laundry technology
- Work closely with vendors to ensure proper pricing, delivery, and maintenance.
- Experience teaching, supervising, and mentoring multilingual and multicultural staff.
- Ensure OSHA and ADA policies are adhered to.
- Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
- Insures proper staffing levels for customer service goals.
Basic Qualifications
- 4 years or more of progressive hotel Rooms Management experience
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Preferred Qualifications
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with PAH Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with PAH Management Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas
Physical requirements:
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.