What are the responsibilities and job description for the Front Office Manager position at Paducah Riverfront Hotel?
Benefits:
- Employee discounts
- Flexible schedule
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager, you will deliver this through managing all aspects of the front office to include guest registration, porter & custodian services, business centre, telephone services, concierge services, and all facets of guest reservations. You will create the warm atmosphere that makes our guests feel at home in any location. The Front Office Manager will act as Manager on Duty when assigned and in the absence of the General Manager and Assistant General Manager.
People Leadership
Manage daily staffing needs, including scheduling, shift coverage, and task delegation across front desk and facility teams. Recruit, train, coach, and develop team members to meet performance and service standards. Provide ongoing feedback, conduct performance reviews, and support individual growth and development goals.
Ensure all team members are trained in brand standards, safety protocols, and federal, state, and local compliance requirements, including emergency procedures. Maintain accurate training records and ensure staff have the tools and resources needed to perform their roles effectively.
Promote a positive, professional work environment by maintaining appearance standards and leading by example.
Manage daily staffing needs, including scheduling, shift coverage, and task delegation across front desk and facility teams. Recruit, train, coach, and develop team members to meet performance and service standards. Provide ongoing feedback, conduct performance reviews, and support individual growth and development goals.
Ensure all team members are trained in brand standards, safety protocols, and federal, state, and local compliance requirements, including emergency procedures. Maintain accurate training records and ensure staff have the tools and resources needed to perform their roles effectively.
Promote a positive, professional work environment by maintaining appearance standards and leading by example.
Guest Experience
Lead the front office team in delivering exceptional guest service through professional interactions, personalized recognition, and attention to detail. Actively engage with guests, handle concerns promptly, and build strong relationships to enhance satisfaction and loyalty.
Monitor daily loyalty program goals and motivate the team to achieve targets. Conduct routine property walks to ensure front office and public areas meet cleanliness, service, and brand standards, taking immediate action to resolve issues.
Analyze guest feedback, including surveys and reviews, and share insights with the team to drive continuous improvement. Respond to guest surveys and third-party feedback in a timely, professional manner.
Lead the front office team in delivering exceptional guest service through professional interactions, personalized recognition, and attention to detail. Actively engage with guests, handle concerns promptly, and build strong relationships to enhance satisfaction and loyalty.
Monitor daily loyalty program goals and motivate the team to achieve targets. Conduct routine property walks to ensure front office and public areas meet cleanliness, service, and brand standards, taking immediate action to resolve issues.
Analyze guest feedback, including surveys and reviews, and share insights with the team to drive continuous improvement. Respond to guest surveys and third-party feedback in a timely, professional manner.
Operations & Responsible Business
Provide hands-on support by covering front desk and night audit shifts as needed to ensure seamless operations. Oversee and ensure accuracy of all front desk accounting procedures, including billing, cash handling, and reconciliation processes.
Ensure compliance with hotel credit policies and maintain secure, accurate financial transactions. Assist with chargebacks by maintaining organized and complete documentation, including registration cards and POS records.
Support overall operational efficiency by following company policies and procedures and performing additional duties as assigned.
Ensure compliance with hotel credit policies and maintain secure, accurate financial transactions. Assist with chargebacks by maintaining organized and complete documentation, including registration cards and POS records.
Support overall operational efficiency by following company policies and procedures and performing additional duties as assigned.